RTF having black parts in view mode

Any issues about docs (uploading, editing and etc.)
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ips-ad
Posts: 4
Joined: Mon Jun 01, 2020 10:58 am

RTF having black parts in view mode

Post by ips-ad » Sat Jun 06, 2020 9:58 am

Hello,

While setting up ONLYOFFICE in our new platform to work in parallel with the old Windows-based one, we tried to open some RTF files that were generated with the old platform. Unfortunately, those are frequently showing black blocks instead of the actual text, see here (OO vs. Word):
ImageImage

And here the RTF file: https://1drv.ms/u/s!Ary7IUF2Xa4DgZAts3B ... Q?e=4tI55Q

The version used is 5.5.1.

Thanks for letting us know any hints!

Carl
Posts: 378
Joined: Thu Apr 12, 2018 10:00 am

Re: RTF having black parts in view mode

Post by Carl » Mon Jun 08, 2020 1:09 pm

Hello,

I cannot reproduce the issue on the latest Document Server version 5.5.3, the file is displayed without black blocks. Could you please check it on the latest version too?

ips-ad
Posts: 4
Joined: Mon Jun 01, 2020 10:58 am

Re: RTF having black parts in view mode

Post by ips-ad » Tue Jun 09, 2020 11:02 am

Dear Carl,

You're right, the issue is fixed with 5.5.3, I wasn't aware of this update! I'm happy to see what progress ONLYOFFICE makes :-)

Thanks,
Rian

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