Unable to open word documents - Community edition, docker installation

Any issues about docs (uploading, editing and etc.)
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twagirinno
Posts: 3
Joined: Tue Nov 19, 2019 6:15 am

Unable to open word documents - Community edition, docker installation

Post by twagirinno » Tue Nov 19, 2019 6:22 am

Hi forum,

I have done 3 different successful installations of onlyoffice community edition using docker on Ubuntu 18.04 but on all of them , I can not open word document. They are loading in a browser up to 11% and hangs there. However, spreadsheets are opening and editable successfully.

Is there anything else I need to do ?

Thanks in advance.

Carl
Posts: 221
Joined: Thu Apr 12, 2018 10:00 am

Re: Unable to open word documents - Community edition, docker installation

Post by Carl » Tue Nov 26, 2019 9:19 am

Hello,

Please specify the technical specs of the server where you install the Community Edition.

Also describe the issue in more details: do you see any errors when opening documents? Have you tried any other browser? Are there any errors in the browser console when you reproduce the issue?

twagirinno
Posts: 3
Joined: Tue Nov 19, 2019 6:15 am

Re: Unable to open word documents - Community edition, docker installation

Post by twagirinno » Thu Nov 28, 2019 10:03 am

Hi Carl,

For the server specs, I am using a cloud server of 4CPU user, 8GB RAM and 300GB Storage. I tried both with LXC container and without LXC container but bring the same results. In fact there is no error in the browser, document open but not fully hangs on 11% and stay there. In Chrome (Version 78.0.3904.108 (Official Build) (64-bit)) it's not working. But now I try Mozilla Firefox and it's working fine.

Best regards,
Innocent

twagirinno
Posts: 3
Joined: Tue Nov 19, 2019 6:15 am

Re: Unable to open word documents - Community edition, docker installation

Post by twagirinno » Wed Dec 04, 2019 9:55 am

Is there any tweak to enable word document opening in Chrome ?

Andrew
Posts: 102
Joined: Mon Apr 01, 2019 1:09 pm

Re: Unable to open word documents - Community edition, docker installation

Post by Andrew » Thu Dec 05, 2019 7:01 am

Hello twagirinno,

Please open console in browser (F12 in Chrome) and send us screenshots with all errors in Network and Console tabs. Please include Community Server and Document Server logs folders in archive, for docker it should be:

/app/onlyoffice/CommunityServer/logs
/app/onlyoffice/CommunityServer/logs


Please also attach test document which you try to open so we can check it on our side.

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