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Problem with Talk

Posted: Wed Jul 01, 2020 2:08 pm
by glompos21
Installation in a Debian 10 server with the opensource-install.sh. No firewall is active
I have added the SSL via LetsEncrypt. Talk was working for some time.
After a server restart i get the following error. I have try to disable/enable the Talk from the administration menu Common->Modules & Tools
but i get the same error.

Code: Select all

2020-07-01 16:48:58,375 ERROR [11] ASC.Talk - System.ServiceModel.EndpointNotFoundException: System error. ---> System.Net.WebException: Error: ConnectFailure (Connection refused) ---> System.Net.Sockets.SocketException: Connection refused
  at System.Net.Sockets.SocketAsyncResult.CheckIfThrowDelayedException () [0x00014] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.Sockets.Socket.EndConnect (System.IAsyncResult asyncResult) [0x0002c] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebConnection+<>c.<Connect>b__16_1 (System.IAsyncResult asyncResult) [0x00006] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00019] in <f2b3ab7dfff746f594d2ef5b16ec3c90>:0 
--- End of stack trace from previous location where exception was thrown ---

  at System.Net.WebConnection.Connect (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x001e1] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
   --- End of inner exception stack trace ---
  at System.Net.WebConnection.Connect (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x0025d] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebConnection.InitConnection (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x000cc] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebOperation.Run () [0x0009a] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebCompletionSource`1[T].WaitForCompletion () [0x00094] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x00020] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.ServiceModel.Channels.HttpRequestChannel+<>c__DisplayClass7_0.<BeginProcessRequest>b__0 (System.IAsyncResult r) [0x00018] in <3c5f25fdb7ca48bf9db8c5f449d48ced>:0 
   --- End of inner exception stack trace ---
  at ASC.Web.Core.Jabber.JabberServiceClient.ProcessError (System.Exception error) [0x00024] in <4858087a39d74851b6736bab55644772>:0 
  at ASC.Web.Core.Jabber.JabberServiceClient.GetAuthToken (System.Int32 tenantId) [0x00077] in <4858087a39d74851b6736bab55644772>:0 
  at ASC.Web.Talk.JabberClient.GetAuthToken () [0x0000a] in <9d1b493dca1b42bf90dc3544d5db131b>:0  System.ServiceModel.EndpointNotFoundException: System error. ---> System.Net.WebException: Error: ConnectFailure (Connection refused) ---> System.Net.Sockets.SocketException: Connection refused
  at System.Net.Sockets.SocketAsyncResult.CheckIfThrowDelayedException () [0x00014] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.Sockets.Socket.EndConnect (System.IAsyncResult asyncResult) [0x0002c] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebConnection+<>c.<Connect>b__16_1 (System.IAsyncResult asyncResult) [0x00006] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x00019] in <f2b3ab7dfff746f594d2ef5b16ec3c90>:0 
--- End of stack trace from previous location where exception was thrown ---

  at System.Net.WebConnection.Connect (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x001e1] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
   --- End of inner exception stack trace ---
  at System.Net.WebConnection.Connect (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x0025d] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebConnection.InitConnection (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x000cc] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebOperation.Run () [0x0009a] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.WebCompletionSource`1[T].WaitForCompletion () [0x00094] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x00020] in <88f564ea69dd4dc8ba9bf979e48d5996>:0 
  at System.ServiceModel.Channels.HttpRequestChannel+<>c__DisplayClass7_0.<BeginProcessRequest>b__0 (System.IAsyncResult r) [0x00018] in <3c5f25fdb7ca48bf9db8c5f449d48ced>:0 
   --- End of inner exception stack trace ---
  at ASC.Web.Core.Jabber.JabberServiceClient.ProcessError (System.Exception error) [0x00024] in <4858087a39d74851b6736bab55644772>:0 
  at ASC.Web.Core.Jabber.JabberServiceClient.GetAuthToken (System.Int32 tenantId) [0x00077] in <4858087a39d74851b6736bab55644772>:0 
  at ASC.Web.Talk.JabberClient.GetAuthToken () [0x0000a] in <9d1b493dca1b42bf90dc3544d5db131b>:0 

Re: Problem with Talk

Posted: Wed Jul 15, 2020 2:23 pm
by Alexandre
Hello glompos21.
Are there any other apps installed on the server?
Please check availability of port 5222 and send us whole Community Server logs folder. It’s located here: /app/onlyoffice/CommunityServer/logs/
Also let us know your components versions. Please, execute docker ps from the host.