activation emails not sent

Adding a first (new) user / portal activity notifications / email / chat
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Posts: 1
Joined: Tue Dec 29, 2015 1:27 pm

activation emails not sent

Post by teachmarrakech2016 » Tue Dec 29, 2015 1:32 pm


Having real problems activating my account or any new user as we cannot recieve the activation email. I am a basic user so do not how to configure any settings. I have just installed as per website download/

Please can you help!

Posts: 700
Joined: Tue Sep 30, 2014 11:04 am

Re: activation emails not sent

Post by Dean » Sat Jan 02, 2016 12:29 pm

Could you please specify the version of ONLYOFFICE you're using and also the OS on the Server?
Posts: 2
Joined: Fri Jun 02, 2017 2:27 pm

Re: activation emails not sent

Post by » Fri Jun 02, 2017 2:34 pm

I have the same issues with activation email not sent. Also notification do not work also.

Smtp settings work fine when I test settings in Settings.

I am using gmail account and I have imported the gmail account into OnlyOffice Mail module. The account can send email fine from here.

My Only Version is installed on Ubuntu.

Posts: 2017
Joined: Tue Oct 11, 2016 2:34 pm

Re: activation emails not sent

Post by Maxim » Mon Jun 05, 2017 11:26 am

Hello nazir!
Please attach screenshot of SMTP settings.

Posts: 3
Joined: Thu Jan 09, 2020 3:40 pm

Re: activation emails not sent

Post by danilofjr » Thu Jan 09, 2020 3:58 pm

I had the same error and after trying various approaches and a lot of searching I found out that there was a bug in mysql reported here: This bug is fixed in the 6.2.4 version of MySQL Connector/NET (see ... 6-2-4.html)
After all, the solution was installing the MySQL Connector/NET 6.2.4 and magically the mails started working well.

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