Verification email failure

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E-crea
Posts: 2
Joined: Fri Feb 24, 2017 9:38 am

Verification email failure

Post by E-crea » Tue Feb 28, 2017 11:52 am

Hi, I am using community server on a virtual machine with the operating system windows 2008 r2, the problem comes with that I do not get the email verification message from the administrator.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Post by Maxim » Wed Mar 01, 2017 7:08 am

Hello E-crea!
Please check your network settings.

gery
Posts: 7
Joined: Wed May 10, 2017 10:10 am

Re: Verification email failure

Post by gery » Tue May 16, 2017 5:49 am

Hello Maxim,

I am experiencing the same issue here, using the last version of OnlyOffice Community Edition. The verification or changing password email are not received even though it says that it has been sent. What should we do?

Best,

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Post by Maxim » Tue May 16, 2017 8:14 am

Hello gery!
What instruction did you use to install Community Edition?

gery
Posts: 7
Joined: Wed May 10, 2017 10:10 am

Re: Verification email failure

Post by gery » Tue May 16, 2017 8:56 am

Hello Maxim,

I've figured it out by reinstalling Community Edition completely after having cleared MySQL Database. Now it works well!
Thank you!

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Post by Maxim » Wed May 17, 2017 8:37 am

Hello gery!
It's great! I hope you enjoy OnlyOffice!

fmoses
Posts: 5
Joined: Sat May 27, 2017 4:35 pm

Re: Verification email failure

Post by fmoses » Sun May 28, 2017 2:38 pm

Hi is there any other way around this other than uninstalling and reinstalling the application?

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Post by Maxim » Mon May 29, 2017 7:08 am

Hello fmoses!
Sometimes there is, but it depends on the reason of the issue. Describe your issue in details please. What Onlyoffice installation do you use?

fmoses
Posts: 5
Joined: Sat May 27, 2017 4:35 pm

Re: Verification email failure

Post by fmoses » Mon Aug 21, 2017 4:09 am

Thanks Maxim, I found this article which seems to have corrected the problem.

viewtopic.php?f=36&t=5964

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Post by Maxim » Mon Aug 21, 2017 6:11 am

Hello fmoses!
It's good to hear it.

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