Search found 41 matches

by Alexander_mb
Tue Sep 05, 2017 10:47 am
Forum: Documents
Topic: Chinese support questions.
Replies: 1
Views: 1508

Re: Chinese support questions.

Hello am_tony,

Could you please describe the problem in more details for us to detect the reason (as much as possible). Please send us also screenshots, which illustrate the mentioned issue.
by Alexander_mb
Mon Sep 04, 2017 9:56 am
Forum: Enterprise Version
Topic: Disable Certain File Type Upload
Replies: 3
Views: 2085

Re: Disable Certain File Type Upload

Hello vponteras.cri ,

Unfortunately, there is no opportunity to do this.
by Alexander_mb
Tue Aug 29, 2017 2:28 pm
Forum: Enterprise Version
Topic: Disable Certain File Type Upload
Replies: 3
Views: 2085

Re: Disable Certain File Type Upload

Hello vponteras.cri ,

The part of code you have mentioned is from the file upload manager, which is used only in Forum section of the Community module. The one used in Documents module is different and there are no file type limits.
by Alexander_mb
Tue Aug 29, 2017 2:03 pm
Forum: ownCloud/Nextcloud ONLYOFFICE integration app
Topic: "The document could not be saved" message.
Replies: 6
Views: 4206

Re: "The document could not be saved" message.

Hello rodger, The reason of the problem is that document server can not download the file from the NextCloud storage. Please specify the following for us to detect the issue: - How did you connect document server to the NextCloud . Could you please provide us with the settings used for the connectio...
by Alexander_mb
Tue Aug 29, 2017 1:57 pm
Forum: Docker Version
Topic: "Unknown Error" when I try to open a document
Replies: 4
Views: 4327

Re: "Unknown Error" when I try to open a document

Hello Marcus,

Could you please specify the following for us to detect the issue:

- How did you install the solution and with what parameters:

1) using our installation script;

2) every container was installed separately.

We would recommend you to install the product using the script.
by Alexander_mb
Tue Aug 29, 2017 1:50 pm
Forum: Miscellaneous
Topic: Installation of community edition in non-internet environmen
Replies: 1
Views: 1349

Re: Installation of community edition in non-internet enviro

Hello NI3,

Please note that we resolve such kind of issue on the commercial basis (paid technical support). Contact our Sales Department for further information at sales@onlyoffice.com
by Alexander_mb
Tue Aug 29, 2017 10:18 am
Forum: Miscellaneous
Topic: Android client
Replies: 7
Views: 6621

Re: Android client

Hello Yoann,

We are planning to add this possibility in one of the following upgrades.
by Alexander_mb
Tue Aug 29, 2017 10:16 am
Forum: Docker Version
Topic: Mysql issue
Replies: 1
Views: 1301

Re: Mysql issue

Hello jekemino,

Please try to enter the following data in the line host:

host: owncloud-mysql
by Alexander_mb
Mon Aug 28, 2017 2:31 pm
Forum: Miscellaneous
Topic: How to connect Document server using token?
Replies: 6
Views: 4776

Re: How to connect Document server using token?

Hello Smrekca,

This feature is being tested now on the Enterprise Edition. All the documentation will be soon available in our Help Center.
by Alexander_mb
Fri Aug 25, 2017 11:00 am
Forum: Document Server
Topic: I have a problem with Polish diacritic marks such as i and ć
Replies: 1
Views: 1253

Re: I have a problem with Polish diacritic marks such as i a

Hello waldek984, Unfortunately, the problem can not be reproduced on our side. The possible reason of the problem depends on the fonts, which are installed in Document Server. If the needed font is missing, our system tries to replace it with the other font, which may not support the Polish diacriti...