Search found 706 matches

by Dean
Thu Nov 06, 2014 7:12 am
Forum: Web server configuration
Topic: Custom domain certificate upload problem
Replies: 1
Views: 4473

Re: Custom domain certificate upload problem

Please try to add this self-signed certificate as a trusted on the server where ONLYOFFICE is installed. Or you can try to delete that one from IIS.
by Dean
Wed Nov 05, 2014 3:48 pm
Forum: Notification issues
Topic: Configure who receives email updates
Replies: 1
Views: 2048

Re: Configure who receives email updates

Thank you for your suggestion! We shall consider your suggestion by all means and place it on our feedback page..
by Dean
Wed Nov 05, 2014 3:46 pm
Forum: Web server configuration
Topic: HTTPS configuration on Windows Server 2012 R2
Replies: 11
Views: 17130

Re: HTTPS configuration on Windows Server 2012 R2

Could you please provide the content of the config.js file?
by Dean
Wed Nov 05, 2014 3:44 pm
Forum: Web server configuration
Topic: How to make OnlyOffice only available by using https
Replies: 5
Views: 7393

Re: How to make OnlyOffice only available by using https

Please download another certificate (in .pem format)
by Dean
Wed Nov 05, 2014 3:42 pm
Forum: Installation / Database
Topic: Install Cant Complete (OnlyOfficeRouter failed to start)
Replies: 1
Views: 2025

Re: Install Cant Complete (OnlyOfficeRouter failed to start)

Could you please stop the world wide web publishing service before starting the installation and restart it after the installation?
Please inform us of the results.
by Dean
Wed Nov 05, 2014 2:58 pm
Forum: Documents
Topic: can't open pdf file ?
Replies: 1
Views: 1853

Re: can't open pdf file ?

This error is connected to the bug of the convertation service. Our developers are trying to fix it ASAP. We're sincerely sorry for the inconvenience!
by Dean
Wed Nov 05, 2014 2:50 pm
Forum: Documents
Topic: Loading document fail
Replies: 1
Views: 1888

Re: Loading document fail

Hello,

Could you please specify the following information:

- How many processes and services of ONLYOFFICE are launched?
- Could you please provide us the screenshot of the console in the moment you're getting the error?
- could you send us log files to the support@onlyoffice.com?
by Dean
Tue Oct 28, 2014 12:30 pm
Forum: Miscellaneous
Topic: Payment options are displayed in self hosted version
Replies: 10
Views: 9405

Re: Payment options are displayed in self hosted version

Could you please specify what ONLYOFFICE version you're using and if you were ever using our 7.5 Enterprise version?
by Dean
Tue Oct 28, 2014 11:22 am
Forum: Web server configuration
Topic: How to make OnlyOffice only available by using https
Replies: 5
Views: 7393

Re: How to make OnlyOffice only available by using https

After following our instruction all requests to the port 80 will be redirected to the 443 (https). So the portal will be unavailable by http.
So there is no need to delete the line.
by Dean
Tue Oct 28, 2014 8:26 am
Forum: Installation / Database
Topic: Accessing self hosted installation by differnet domain names
Replies: 1
Views: 2315

Re: Accessing self hosted installation by differnet domain n

As you can see in portal settings, you can add only one additional custom domain name for the portal. The instruction for adding custom DNS for ONLYOFFICE you may find here http://helpcenter.onlyoffice.com/gettin ... ation.aspx.