Search found 706 matches

by Dean
Fri Nov 07, 2014 10:56 am
Forum: Miscellaneous
Topic: Documentation (enhancement)
Replies: 1
Views: 2100

Re: Documentation (enhancement)

We are working on the documentation for ONLYOFFICE 7.7.1 Version and will soon add it on our website. Some documentation you may find here: https://help.onlyoffice.com/products/files/doceditor.aspx?fileid=3457567&doc=RjVTWndkNUxkTk1XRlBkVE9zemZQUT09PyIzNDU3NTY3Ig2 and here http://helpcenter.onlyoffi...
by Dean
Thu Nov 06, 2014 2:12 pm
Forum: Miscellaneous
Topic: Debugging, adding new modules, starting ONLYOffice in VS2013
Replies: 8
Views: 7444

Re: Debugging, adding new modules, starting ONLYOffice in VS

Please specify the system configuration you're using and check if it is satisfates our product's system requirements(you may find them here) https://help.onlyoffice.com/products/files/doceditor.aspx?fileid=3457567&doc=RjVTWndkNUxkTk1XRlBkVE9zemZQUT09PyIzNDU3NTY3Ig2 . Also please try to install ONLYO...
by Dean
Thu Nov 06, 2014 1:59 pm
Forum: Miscellaneous
Topic: Open the page slow
Replies: 5
Views: 5416

Re: Open the page slow

In order to resolve the issue, please:
- Сheck errors in console (F12) – screenshots or text.
- Firewall and Antivirus should be turned off (for clear test).
- Send us log files from folder c:\Program Files\Ascensio System SIA\ONLYOFFICE\Logs\ via email support@onlyoffice.com
by Dean
Thu Nov 06, 2014 1:57 pm
Forum: Miscellaneous
Topic: slowwwww access in intranet
Replies: 5
Views: 6082

Re: slowwwww access in intranet

In order to resolve the issue, please:
- Сheck errors in console (F12) – screenshots or text.
- Firewall and Antivirus should be turned off (for clear test).
- Send us log files from folder c:\Program Files\Ascensio System SIA\ONLYOFFICE\Logs\ via email support@onlyoffice.com
by Dean
Thu Nov 06, 2014 1:05 pm
Forum: Documents
Topic: How to lumit the number of fonts in Document editor
Replies: 1
Views: 1749

Re: How to lumit the number of fonts in Document editor

Our Editors use the fonts from the system. It means we do not download any fonts. The possible solutuions are:

- using the minimum of fonts ("arial.ttf", "calibri.ttf", "cour.ttf", "symbol.ttf", "times.ttf", "wingding.ttf".);
- Uninstalling fonts from the local machine.
by Dean
Thu Nov 06, 2014 12:09 pm
Forum: Documents
Topic: cannot preview pdf file ?
Replies: 11
Views: 9726

Re: cannot preview pdf file ?

Unfortunately, it is impossible to open PDF files in the current server version. We're trying to fix the issue. We're sincerely sorr for the inconvenience!
by Dean
Thu Nov 06, 2014 11:36 am
Forum: Documents
Topic: HTTP 404 on ConvertService.ashx
Replies: 3
Views: 4769

Re: HTTP 404 on ConvertService.ashx

Make sure that the parameters are correct in web.appsettings.config (c:\Program Files\Ascensio System SIA\ONLYOFFICE\WebStudio\) For example: Instead <add key="files.docservice.url.converter" value="http://localhost/ConvertService.ashx"/> <add key="files.docservice.url.api" value="http://localhost/O...
by Dean
Thu Nov 06, 2014 11:36 am
Forum: Documents
Topic: OnlineEditors Source
Replies: 1
Views: 1893

Re: OnlineEditors Source

Make sure that the parameters are correct in web.appsettings.config (c:\Program Files\Ascensio System SIA\ONLYOFFICE\WebStudio\) For example: Instead <add key="files.docservice.url.converter" value="http://localhost/ConvertService.ashx"/> <add key="files.docservice.url.api" value="http://localhost/O...
by Dean
Thu Nov 06, 2014 11:35 am
Forum: Documents
Topic: New installation can't edit documents error
Replies: 16
Views: 18372

Re: New installation can't edit documents error

Make sure that the parameters are correct in web.appsettings.config (c:\Program Files\Ascensio System SIA\ONLYOFFICE\WebStudio\) For example: Instead <add key="files.docservice.url.converter" value="http://localhost/ConvertService.ashx"/> <add key="files.docservice.url.api" value="http://localhost/O...
by Dean
Thu Nov 06, 2014 11:04 am
Forum: Upgrade
Topic: Backup issue
Replies: 7
Views: 7626

Re: Backup issue

Please, review our recommendations and questions below: 1) "ONLYOFFICE™ is not available." Make sure that the parameters are correct in web.appsettings.config (c:\Program Files\Ascensio System SIA\ONLYOFFICE\WebStudio\) For example: Instead <add key="files.docservice.url.converter" value="http://loc...