Search found 706 matches

by Dean
Thu Jul 28, 2016 7:25 am
Forum: Documents
Topic: Opening PPTX and XLSX keeps on loading
Replies: 2
Views: 2491

Re: Opening PPTX and XLSX keeps on loading

Hello,

As far as we can see the documentType is wrong:

http://api.onlyoffice.com/editors/config/#documentType
by Dean
Thu Jul 28, 2016 7:00 am
Forum: Docker Version
Topic: Server Reboot error
Replies: 4
Views: 3368

Re: Server Reboot error

Could you please send us the screenshot of the issue with an address bar of the browser included in case the error persists?
by Dean
Thu Jul 28, 2016 6:47 am
Forum: Miscellaneous
Topic: Random portal name after name change?
Replies: 1
Views: 1673

Re: Random portal name after name change?

The way to avoid this is to use DNS-name instead:

http://helpcenter.onlyoffice.com/gettin ... rtal_block

Please specify if you use IP-address or the DNS name to enter the portal?
by Dean
Thu Jul 28, 2016 6:40 am
Forum: Installation / Database
Topic: access problem comunity server
Replies: 3
Views: 3465

Re: access problem comunity server

Hello,

Please restart nginx with:

- Login to VM with user: onlyoffice, pwd: onlyoffice;

Attach to the docker container:

Code: Select all

sudo docker attach onlyoffice-community-server
service nginx restart
by Dean
Mon Jul 25, 2016 7:11 am
Forum: API
Topic: Page load is too slow every time ?
Replies: 3
Views: 3890

Re: Page load is too slow every time ?

Hello,

Please, specify the machine parameters with Document Server installed and the installation method.
by Dean
Mon Jul 25, 2016 7:02 am
Forum: Documents
Topic: Download failed
Replies: 2
Views: 2272

Re: Download failed

Hello,

is the URL to the file available from the Document Server machine?

Does it resolve the domain correctly?
by Dean
Mon Jul 25, 2016 5:37 am
Forum: Docker Version
Topic: Server Reboot error
Replies: 4
Views: 3368

Re: Server Reboot error

Hello,

Please attach to the docker container with:

Code: Select all

sudo docker attach onlyoffice-community-server
and return us the result of the command:

Code: Select all

ps -aux
by Dean
Thu Jul 21, 2016 12:55 pm
Forum: Enterprise Version
Topic: Rows are deleted when I filter my data in a spreadsheet
Replies: 13
Views: 9934

Re: Rows are deleted when I filter my data in a spreadsheet

Unfortunately the server by link is unreachable. Please check the link.
by Dean
Thu Jul 21, 2016 12:53 pm
Forum: Documents
Topic: Warning
Replies: 2
Views: 2487

Re: Warning

Hello,

Could you please re-send a screenshot?
by Dean
Thu Jul 21, 2016 12:52 pm
Forum: Docker Version
Topic: Error when changing port
Replies: 10
Views: 9649

Re: Error when changing port

Hello,

Could you please specify the version and the way of changing the port number?