Search found 101 matches

by Andrew
Thu Oct 24, 2019 9:32 am
Forum: Installation issues
Topic: Unspecific docker version?
Replies: 3
Views: 903

Re: Unspecific docker version?

Hello ecerichter, Red Hat Enterprise Linux officially supports  only Docker EE. We are working with official EE or CE versions of Docker, 18.09.1-ol, build e32a1bd is something strange. I recommend you to install different Docker version (you can build it from source code) on your system or switch t...
by Andrew
Thu Oct 24, 2019 9:16 am
Forum: Installation issues
Topic: Script installation issues
Replies: 6
Views: 1498

Re: Script installation issues

Hello ehalep,

This issue is most likely connected with only 1 processor/core allocated to VM. We will fix it in future ONLYOFFICE versions, with current version please use at least 2 cores for a machine and it should solve your problem.
by Andrew
Thu Oct 24, 2019 7:40 am
Forum: ownCloud/Nextcloud ONLYOFFICE integration app
Topic: Error while downloading the document file to be converted
Replies: 7
Views: 1460

Re: Error while downloading the document file to be converted

Please try to open 80 port as well and if you use JWT make sure you use same secret on both sides. Information about all used ports could be found here. On Document Server machine JWT settings are in /etc/onlyoffice/documentserver/local.json.
by Andrew
Thu Oct 24, 2019 7:08 am
Forum: Community Server
Topic: CRM contact search not working properly
Replies: 5
Views: 1186

Re: CRM contact search not working properly

Hello sanjaya, Looks like it was an issue with insufficient operative memory available for Elasticsearch, solution for this: 1. Enter the Community Server container docker exec -it onlyoffice-community-server bash 2. service god stop 3. service onlyofficeIndex stop 4. Open the config /etc/elasticsea...
by Andrew
Thu Oct 24, 2019 6:49 am
Forum: Docker Version
Topic: Internal Server Error after backup restore [SOLVE]
Replies: 8
Views: 1410

Re: Internal Server Error after backup restore

goodmuyis, It could be input stream issue with cat, please check tested working method for backup/restore: docker exec -it onlyoffice-mysql-server mysqldump -u root -pYOUR_PASSWORD onlyoffice > dump.sql place the dump file in MySQL container and: mysql -u root -pYOUR_PASSWORD onlyoffice < dump.sql M...
by Andrew
Wed Oct 23, 2019 3:00 pm
Forum: Installation issues
Topic: unable to open document in document server
Replies: 2
Views: 678

Re: unable to open document in document server

Hello Sunil, It looks like a JWT issue, please make sure you have same header and secret on Document Server and Community Server. On DS side /etc/onlyoffice/documentserver/local.json should look like this: "token": { "enable": { "request": { "inbox": true, "outbox": true }, "browser": true }, "inbox...
by Andrew
Wed Oct 23, 2019 2:35 pm
Forum: Docker Version
Topic: Internal Server Error after backup restore [SOLVE]
Replies: 8
Views: 1410

Re: Internal Server Error after backup restore

Hello goodmuyis, It is highly recommended to make any migrations using same versions of components. In your case I recommend you to update old Community Server to the recent version first, check if new server have same version and after it move data from old to new server. To be able to roll back al...
by Andrew
Wed Oct 23, 2019 2:08 pm
Forum: Miscellaneous
Topic: File not opening in DocumentServer 5.4.1
Replies: 1
Views: 622

Re: File not opening in DocumentServer 5.4.1

Hello NI3,

Thank you for your report and a test file, we reproduced issue with opening it on recent version of Document Server and added it to our bug tracking system. I am sorry for temporary inconvenience concerning this problem, it will be fixed in future versions of Document Server.
by Andrew
Wed Oct 23, 2019 10:53 am
Forum: ownCloud/Nextcloud ONLYOFFICE integration app
Topic: Error while downloading the document file to be converted
Replies: 7
Views: 1460

Re: Error while downloading the document file to be converted

QLY, Do you use Ubuntu 18.04 LTS for Document Server installation or other OS? Please specify Document Servers version installed. Can you open https://onlyoffice.mydomain.fr and https://onlyoffice.mydomain.fr/healthcheck in browser and send us screenshots? Do you have proxy/firewall in your configur...
by Andrew
Tue Oct 22, 2019 10:00 am
Forum: ownCloud/Nextcloud ONLYOFFICE integration app
Topic: Error while downloading the document file to be converted
Replies: 7
Views: 1460

Re: Error while downloading the document file to be converted

Hello QLY, Do you use separate machines for Owncloud and ONLYOFFICE Document Server installation? Do you use CA-signed SSL certificates on both sides? Please specify your domains to check if certificates valid and https can work as expected. Do you use docker or deb package installation type for Doc...