Search found 101 matches

by Andrew
Thu Dec 12, 2019 9:16 am
Forum: Installation / Database
Topic: Document Server cannot connect public IP
Replies: 3
Views: 1093

Re: Document Server cannot connect public IP

Hello longld,

It could be routing problems or firewall may block your connection, please check firewall settings. Do you have a static public ip address on this machine without NAT or proxy? If your network configuration uses NAT please check port forwarding rules for external/internal networks.
by Andrew
Mon Dec 09, 2019 1:18 pm
Forum: Enterprise Version
Topic: Multitenancy activation requires all subdomains to be fully allocated to onlyOFFICE
Replies: 1
Views: 619

Re: Multitenancy activation requires all subdomains to be fully allocated to onlyOFFICE

Hello Catilinicus, My colleague Alexander answered you in zendesk ticket about this issue, I post it here also: We just checked the case, it will work if you add A records for subdomains only and not for *. Please try to do that and check if it works for you. Please also note that all subdomains won...
by Andrew
Mon Dec 09, 2019 12:42 pm
Forum: Enterprise Version
Topic: Hardware Required to run OnlyOffice
Replies: 1
Views: 644

Re: Hardware Required to run OnlyOffice

Hello newgenuk, It depends on product, OS and installation type. for Document Server: https://helpcenter.onlyoffice.com/server/docker/document/system-requirements.aspx https://helpcenter.onlyoffice.com/server/linux/document/system-requirements.aspx https://helpcenter.onlyoffice.com/server/windows/do...
by Andrew
Mon Dec 09, 2019 12:37 pm
Forum: API
Topic: api.js not found
Replies: 1
Views: 576

Re: api.js not found

Hello ShivaniInceptive,

Please specify your configuration, usage scenario and what goal do you plan to achieve?
by Andrew
Thu Dec 05, 2019 7:18 am
Forum: Plugins
Topic: Upload plugin to the community server
Replies: 1
Views: 798

Re: Upload plugin to the community server

Hello ferenc szecsenyi, I am sorry, but if you use cloud product there is no option to install plugins. I see Dev Server trial license in our database, if you want to create and install plugin for Document Server please use this guide. Also please note that there is no plugins for Community Server, ...
by Andrew
Thu Dec 05, 2019 7:01 am
Forum: Documents
Topic: Unable to open word documents - Community edition, docker installation
Replies: 4
Views: 986

Re: Unable to open word documents - Community edition, docker installation

Hello twagirinno, Please open console in browser (F12 in Chrome) and send us screenshots with all errors in Network and Console tabs. Please include Community Server and Document Server logs folders in archive, for docker it should be: /app/onlyoffice/CommunityServer/logs /app/onlyoffice/CommunitySe...
by Andrew
Tue Dec 03, 2019 10:31 am
Forum: Miscellaneous
Topic: Get current connections
Replies: 1
Views: 659

Re: Get current connections

Hello christophdb,

We are using this project, but you are right about lack of documentation, I am sorry for that. I have spoken with responsible developer about this, hope we can add it soon in our helpcenter. I will notify you in this thread also as soon as it is done.
by Andrew
Tue Dec 03, 2019 10:22 am
Forum: Document Server
Topic: How to measure/see current number of concurrent sessions?
Replies: 1
Views: 620

Re: How to measure/see current number of concurrent sessions?

Hello EugeneKislyy,

Please check this forum thread for solution.
by Andrew
Mon Dec 02, 2019 7:39 am
Forum: Documents
Topic: Creating Pivot Table
Replies: 4
Views: 1182

Re: Creating Pivot Table

Hello ddiamante, Please follow these links in our helpcenter about Pivot Tables: https://helpcenter.onlyoffice.com/onlyoffice-editors/onlyoffice-spreadsheet-editor/ProgramInterface/PivotTableTab.aspx https://helpcenter.onlyoffice.com/onlyoffice-editors/onlyoffice-spreadsheet-editor/usageinstructions...
by Andrew
Mon Dec 02, 2019 7:34 am
Forum: API
Topic: 'DocsAPI' is not defined
Replies: 1
Views: 640

Re: 'DocsAPI' is not defined

Hello ShivaniInceptive,

Please check develop branch on github, here is the link for you.