Search found 222 matches

by Alexandre
Fri May 07, 2021 2:55 pm
Forum: Installation / Database
Topic: Issue connecting AWS S3 as storage
Replies: 1
Views: 14

Re: Issue connecting AWS S3 as storage

Hello sayantan-magicminds. It’s a litlle bit strange. We are checking the situation. Could you please contact us via helpdesk.onlyoffice.com and send us whole Community server logs folder? It’s located here: docker: /app/onlyoffice/CommunityServer/logs/ deb\rpm: /var/log/onlyoffice/ Windows: Program...
by Alexandre
Tue May 04, 2021 10:49 am
Forum: Installation issues
Topic: PDF is not indexed for full text search
Replies: 3
Views: 121

Re: PDF is not indexed for full text search

Hello ultrascan. Please try to reproduce the issue and attach Community logs folder to your reply. It’s located here: /app/onlyoffice/CommunityServer/logs/ Also please let us know which version of Community Server you had before the update and how you installed it. If you used some guide please poin...
by Alexandre
Tue May 04, 2021 10:28 am
Forum: Installation / Database
Topic: Document Server with Apache and MariaDB
Replies: 7
Views: 372

Re: Document Server with Apache and MariaDB

Hello oldgoodname. Please go to ONLYOFFICE connector page on Nextcloud portal and click Save button. Please show us the result. Also try to open any file from Nextcloud with open browser console: - Open browser console (for example, F12 in Chrome) -> choose ‘Network’ tab in browser console -> reprod...
by Alexandre
Thu Apr 29, 2021 11:35 am
Forum: Docker Version
Topic: Error while generating Projects report (The remote server returned an error: (500) internal Server Error.)
Replies: 7
Views: 435

Re: Error while generating Projects report (The remote server returned an error: (500) internal Server Error.)

Hello. Am I right that DS and CS are installed on separate servers? If so, the same addresses for different requests are incorrect. If your Document Server address is 192.168.137.100, then Community Server should have different address. Moreover, /ds-vpath/ is incorrect value when you are using sepa...
by Alexandre
Mon Apr 26, 2021 8:37 am
Forum: Documents
Topic: Document Size Upload Limits
Replies: 12
Views: 555

Re: Document Size Upload Limits

Please go to the host and restart Mono service (service monoserve restart command). If you are using docker installation, run the command inside of Community server container. After that reproduce the issue and attach fresh web.files.log file to your reply.
by Alexandre
Fri Apr 23, 2021 1:06 pm
Forum: Docker Version
Topic: Error while generating Projects report (The remote server returned an error: (500) internal Server Error.)
Replies: 7
Views: 435

Re: Error while generating Projects report (The remote server returned an error: (500) internal Server Error.)

Thank you for provided data.
Please go to the portal > settings > Integration > Document Service. Please make a screenshot of this page. Also please attach whole Document Server logs folder to your reply. It’s located here:
/app/onlyoffice/DocumentServer/logs/documentserver/
by Alexandre
Thu Apr 22, 2021 3:47 pm
Forum: Installation issues
Topic: 502 Bad Gateway on Example App after Install of Dev Server
Replies: 1
Views: 198

Re: 502 Bad Gateway on Example App after Install of Dev Server

Hello lwaltman. Sorry for the late reply. Please make sure that 5672 port is open. This port is used by RabbitMQ. I just checked your domain URL and the integrated example is not running. Could you please enable it? One more thing, according to client database you have commercial license. Please use...
by Alexandre
Thu Apr 22, 2021 2:23 pm
Forum: Installation / Database
Topic: Password in excel sheet lost after editing in DocumentServer
Replies: 1
Views: 224

Re: Password in excel sheet lost after editing in DocumentServer

Hello NI3. We are planning to add new behaviour in v.6.3 ('retain the password even after editing'). Unfortunately, I can’t guide you on the v.6.3 release date yet. Update: The password implementation will affect the entire file. Separate protection of a specific sheet is not yet implemented in v.6....
by Alexandre
Thu Apr 22, 2021 1:16 pm
Forum: Documents
Topic: read ECONNRESET - Erlang/Json
Replies: 1
Views: 176

Re: read ECONNRESET - Erlang/Json

Hello Johannes.
Please note that we do not support ARM64 at the moment. Only x86_64.
Nevertheless, we're impressed, you've done a great job. Unfortunately, we cannot help you now. We have not tested this scenario, so it is not known what could go wrong.

Sorry for the inconvenience.
by Alexandre
Thu Apr 22, 2021 8:54 am
Forum: Documents
Topic: Document Size Upload Limits
Replies: 12
Views: 555

Re: Document Size Upload Limits

What size is this file? Also please attach Community Server logs folder to your reply.