Search found 227 matches

by Alexandre
Mon May 17, 2021 4:29 pm
Forum: Documents
Topic: OnlyOffice Documents installed.....now what ?
Replies: 1
Views: 241

Re: OnlyOffice Documents installed.....now what ?

Hello andy_kannberg. Sorry for the late reply. I just checked Ubuntu 21.04 (minimal installation) and installed Document Server via snap. All things look fine. Please check my screenshot. https://ibb.co/vYJMDXD As for your situation. Please make sure that you are using totally clean OS. I mean no ot...
by Alexandre
Mon May 17, 2021 12:30 pm
Forum: Docker Version
Topic: community Poll to eval the best config working for workspace with docker
Replies: 1
Views: 225

Re: community Poll to eval the best config working for workspace with docker

Hello cemoi71. Debian\Ubuntu as OS work smoothly. Probably this issue is related to Proxmox base configuration. For version Proxmox 6.x, go to /etc/pve/lxc/XXX.conf and put the directive : lxc.apparmor.allow_nesting: 1 More information about this step: https://linuxcontainers.org/lxc/manpages/man5/l...
by Alexandre
Mon May 17, 2021 10:57 am
Forum: Installation / Database
Topic: Document Server with Apache and MariaDB
Replies: 11
Views: 553

Re: Document Server with Apache and MariaDB

Please make sure that 5672 port is open. This port is used by RabbitMQ. Also please attach to your reply whole Document Server logs folder. I also updated the onlyoffice app in nextcloud to version 7 with no luck. Which version of Nextcloud are you using? ONLYOFFICE connector v.7 is required for Nex...
by Alexandre
Mon May 17, 2021 10:55 am
Forum: Installation / Database
Topic: Issue connecting AWS S3 as storage
Replies: 4
Views: 91

Re: Issue connecting AWS S3 as storage

Hello.
We posted answer via helpdesk.onlyoffice.com. Please keep in touch via helpdesk.onlyoffice.com.
by Alexandre
Thu May 13, 2021 11:19 am
Forum: Installation / Database
Topic: Document Server with Apache and MariaDB
Replies: 11
Views: 553

Re: Document Server with Apache and MariaDB

Hello.
Please try to set the same secret in local.json config file (the same folder as default.json). After that restart all services with supervisorctl restart all command. Please let us know the result.
by Alexandre
Fri May 07, 2021 2:55 pm
Forum: Installation / Database
Topic: Issue connecting AWS S3 as storage
Replies: 4
Views: 91

Re: Issue connecting AWS S3 as storage

Hello sayantan-magicminds. It’s a litlle bit strange. We are checking the situation. Could you please contact us via helpdesk.onlyoffice.com and send us whole Community server logs folder? It’s located here: docker: /app/onlyoffice/CommunityServer/logs/ deb\rpm: /var/log/onlyoffice/ Windows: Program...
by Alexandre
Tue May 04, 2021 10:49 am
Forum: Installation issues
Topic: PDF is not indexed for full text search
Replies: 3
Views: 210

Re: PDF is not indexed for full text search

Hello ultrascan. Please try to reproduce the issue and attach Community logs folder to your reply. It’s located here: /app/onlyoffice/CommunityServer/logs/ Also please let us know which version of Community Server you had before the update and how you installed it. If you used some guide please poin...
by Alexandre
Tue May 04, 2021 10:28 am
Forum: Installation / Database
Topic: Document Server with Apache and MariaDB
Replies: 11
Views: 553

Re: Document Server with Apache and MariaDB

Hello oldgoodname. Please go to ONLYOFFICE connector page on Nextcloud portal and click Save button. Please show us the result. Also try to open any file from Nextcloud with open browser console: - Open browser console (for example, F12 in Chrome) -> choose ‘Network’ tab in browser console -> reprod...
by Alexandre
Thu Apr 29, 2021 11:35 am
Forum: Docker Version
Topic: Error while generating Projects report (The remote server returned an error: (500) internal Server Error.)
Replies: 7
Views: 520

Re: Error while generating Projects report (The remote server returned an error: (500) internal Server Error.)

Hello. Am I right that DS and CS are installed on separate servers? If so, the same addresses for different requests are incorrect. If your Document Server address is 192.168.137.100, then Community Server should have different address. Moreover, /ds-vpath/ is incorrect value when you are using sepa...
by Alexandre
Mon Apr 26, 2021 8:37 am
Forum: Documents
Topic: Document Size Upload Limits
Replies: 12
Views: 650

Re: Document Size Upload Limits

Please go to the host and restart Mono service (service monoserve restart command). If you are using docker installation, run the command inside of Community server container. After that reproduce the issue and attach fresh web.files.log file to your reply.