Search found 185 matches

by Alexandre
Mon Jan 25, 2021 9:20 am
Forum: Docker Version
Topic: ONLYOFFICE Mail Server Timeout
Replies: 21
Views: 789

Re: ONLYOFFICE Mail Server Timeout

«telnet: Unable to connect to remote host: Network is unreachable» Something is wrong. This response looks like that something is blocking the connection or there is some issue with your network settings. Please clarify, incoming mails from Gmail to your portal also does not work? Have you checked o...
by Alexandre
Mon Jan 25, 2021 8:35 am
Forum: Docker Version
Topic: Question about Docker Upgrade
Replies: 8
Views: 340

Re: Question about Docker Upgrade

Could you please execute the same command, but with :6.1.0.83 instead “:latest or :6”. Please let us know the result.
by Alexandre
Fri Jan 22, 2021 3:02 pm
Forum: Docker Version
Topic: ONLYOFFICE Mail Server Timeout
Replies: 21
Views: 789

Re: ONLYOFFICE Mail Server Timeout

Could you please check your firewall and outgoing ports. Probably something is blocking outgoing port 25.
Also, please run telnet alt4.gmail-smtp-in.l.google.com 25 and show me the result.
by Alexandre
Tue Jan 19, 2021 3:01 pm
Forum: Docker Version
Topic: Question about Docker Upgrade
Replies: 8
Views: 340

Re: Question about Docker Upgrade

Hello linkthepirate.
Please write the complete command with which you raised the container with version 6.
One more thing, could you please grant us ssh access to the server and domain name of Document Server so that we can check out on the spot? If so, please contact me via PM.
by Alexandre
Mon Jan 18, 2021 2:10 pm
Forum: Docker Version
Topic: ONLYOFFICE Mail Server Timeout
Replies: 21
Views: 789

Re: ONLYOFFICE Mail Server Timeout

Could it just be some permissions issue preventing the messages from sending?
Let's try to check it out.
Please go to Mail server container and run chmod 777 -R /var/log/
Check if the situation has improved.
by Alexandre
Thu Jan 14, 2021 1:28 pm
Forum: Docker Version
Topic: Question about Docker Upgrade
Replies: 8
Views: 340

Re: Question about Docker Upgrade

Hello linkthepirate.
Did you stop the old container before running the new one?
by Alexandre
Tue Jan 05, 2021 11:26 am
Forum: Docker Version
Topic: Question about Docker Upgrade
Replies: 8
Views: 340

Re: Question about Docker Upgrade

Hello linkthepirate. Please try to install actual version of Document Server via Docker one more time. You can use this guide: https://helpcenter.onlyoffice.com/installation/docs-community-install-docker.aspx After that, please check that Document Server itself is working. Try to enable integrated e...
by Alexandre
Tue Dec 29, 2020 12:21 pm
Forum: Docker Version
Topic: ONLYOFFICE Mail Server Timeout
Replies: 21
Views: 789

Re: ONLYOFFICE Mail Server Timeout

Hello GyozaGuy.
Probably you need to try a clean installation.We recommend to install ONLYOFFICE on "clean" server to avoid dependency and port conflicts.
Even if the old apps are removed or stopped, the remaining dependencies may conflict with the portal.
by Alexandre
Fri Dec 25, 2020 2:58 pm
Forum: Installation / Database
Topic: How to set DesktopEditors as default application
Replies: 1
Views: 115

Re: How to set DesktopEditors as default application

Hello zilexa. Sorry for the late reply. Unfortunately, we do not have a mechanism to automate this process at the moment. We thank you for bringing this to our attention. We will submit the corresponding idea as a proposal for implementation. Unfortunately, I cannot provide an approximate time frame...
by Alexandre
Thu Dec 24, 2020 12:05 pm
Forum: Documents
Topic: How to disable pm?
Replies: 1
Views: 137

Re: How to disable pm?

Hello belleseinc.
Sorry for the late reply.
Please clarify what you mean. Are you talking about private messages on this forum? If so, go to Private messages > Board preferences > Edit global settings > Allow users to send you private messages > Set ‘No’.