Try the fastest and simplest way to install ONLYOFFICE

Connecting Communityserver to Documentservice with UTM 9

Issues during installation and related to database

Connecting Communityserver to Documentservice with UTM 9

Postby Nandi0710 » Mon Nov 12, 2018 6:28 pm

Hi Guys,

i have following problem.
I have installed Community and Documentserver on 2 seperate Machines with Ubuntu 16.04 LTS
Communityserver is working great but i can´t Connect to my Documentservice. Following error i found in the log
Code: Select all
[2018-11-12 08:49:40.814] [ERROR] nodeJS - error downloadFile:url=https://domain.xy:443/storage/files_template/root/newdocuments/default/new.docx?X-REWRITER-URL=https%3a%2f%2fdomain.xy%3a443;attempt=3;code:UNABLE_TO_VERIFY_LEAF_SIGNATURE;connect:undefined;(id=conv_NhCwJeJ4dGVSK7Evtg8__docx)
Error: unable to verify the first certificate
at Error (native)
at TLSSocket. (_tls_wrap.js:1092:38)
at emitNone (events.js:86:13)
at TLSSocket.emit (events.js:185:7)
at TLSSocket._finishInit (_tls_wrap.js:609:8)
at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:439:38)
[2018-11-12 13:19:22.379] [WARN] nodeJS - update cluster with 1 workers


The Log is from my Documentserver
Code: Select all
/var/log/onlyoffice/documentserver/converter/out.log


i have no idea what can i do. i hope here is Anyone to help me

thanks and best
Ferdinand
Nandi0710
 
Posts: 1
Joined: Mon Nov 12, 2018 5:19 pm

Re: Connecting Communityserver to Documentservice with UTM 9

Postby Carl » Wed Nov 14, 2018 11:58 am

Hello Ferdinand,

Document Server cannot verify the certificate of Community Server domain because intermediate certificate is missing. You need to either install it or disable certificate verification in Document Server config /etc/onlyoffice/documentserver/default.json (set rejectUnauthorized to false and restart DS services supervisorctl restart all).
Carl
 
Posts: 92
Joined: Thu Apr 12, 2018 10:00 am


Return to Installation issues

Who is online

Users browsing this forum: No registered users and 2 guests