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Browser tab freezes when moving column in excel file

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Browser tab freezes when moving column in excel file

Postby DennisSven » Tue Jul 24, 2018 7:14 am

Dear forum members,

I encountered a critical bug while editing an excel file with the onlyoffice api.
The problem occurs when trying to move a selected column. Doing so will freeze the current browser tab and forces the user to reload the page. This can lead to a massive data loss and requires a solution.

Does anyone have a proper fix for this behaviour?

Steps to reproduce the bug:
1. Open any excel document or create one.
2. Select a column by clicking on the column name which should mark the whole column as selected
3. Move the mouse over the border of the selected area until the mouse icon changes to the move icon
4. Start dragging the column in any direction and the browser freezes.

Technical information:
- The problem occurs in both Onlyoffice api (Onlyoffice Integration edition) and when trying the same with the documentserver version
DennisSven
 
Posts: 4
Joined: Tue Jul 24, 2018 6:46 am

Re: Browser tab freezes when moving column in excel file

Postby Maxim » Thu Jul 26, 2018 7:31 am

Hello DennisSven!
Please specify Document Server version, type of installation (docker or DEB/RPM).
I just reproduced your steps and found no freezing.
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm

Re: Browser tab freezes when moving column in excel file

Postby DennisSven » Mon Jul 30, 2018 9:25 am

Maxim wrote:Hello DennisSven!
Please specify Document Server version, type of installation (docker or DEB/RPM).
I just reproduced your steps and found no freezing.

Hello Maxim,
I use the Onlyoffice Integration Installer via YUM:
https://helpcenter.onlyoffice.com/server/integration-edition/linux/linux-installation-centos.aspx?_ga=2.207645973.620057422.1513583404-566230680.1513350582.

I hope that is the proper information.
DennisSven
 
Posts: 4
Joined: Tue Jul 24, 2018 6:46 am

Re: Browser tab freezes when moving column in excel file

Postby DennisSven » Mon Aug 27, 2018 9:23 am

The same problem happens with our docker installed onlyoffice crm.
When we create a table-file and try moving an empty or filled column then the browser freezes. It doesn't matter on which browser I try it the result is the same for: chrome, firefox, internet explorer.

Can anyone help with this problem?
DennisSven
 
Posts: 4
Joined: Tue Jul 24, 2018 6:46 am

Re: Browser tab freezes when moving column in excel file

Postby Maxim » Thu Sep 06, 2018 12:38 pm

Hello DennisSven!
The same problem happens with our docker installed onlyoffice crm.

Specify please version of the Document Server.
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm

Re: Browser tab freezes when moving column in excel file

Postby DennisSven » Mon Sep 10, 2018 7:45 am

Hello Maxim,

the document server version is 5.1
DennisSven
 
Posts: 4
Joined: Tue Jul 24, 2018 6:46 am

Re: Browser tab freezes when moving column in excel file

Postby Maxim » Fri Sep 21, 2018 11:46 am

Hello DennisSven!
I think it needs to analyze this issue on your machine. Did you try to use another browser?
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm


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