Try the fastest and simplest way to install ONLYOFFICE

Onlyoffice 9 Community Windows - Can't upload files over 2M

IIS, Apache

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby Maxim » Sat Dec 23, 2017 10:53 am

Hello lextar!
Look at your logs C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Logs
Maxim
 
Posts: 1649
Joined: Tue Oct 11, 2016 2:34 pm

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby lextar » Fri Dec 29, 2017 11:14 am

All I can see in the log is that:

17-12-29 11:08:43,066|14|0,581|Command.ExecuteReader|select f.id, f.title, f.folder_id, f.create_on, f.create_by, f.version, f.version_group, f.content_length, f.modified_on, f.modified_by, (select concat(cast(d.folder_type as char),d.create_by,cast(d.id as char)) from files_folder d, files_folder_tree t where d.tenant_id = f.tenant_id and d.id = t.parent_id and t.folder_id = f.folder_id group by level order by level desc limit 1), (select count(*) from files_security s where s.tenant_id = @p0 and s.entry_id = cast(f.id as char) and s.entry_type = @p1 limit 1), converted_type, f.comment from files_file f where f.tenant_id = @p2 and title = @p3 and current_version = @p4 and folder_id = @p5|@p0=1, @p1=2, @p2=1, @p3=capodanno.pdf, @p4=True, @p5=1
2017-12-29 11:08:43,066|14|0,0056|Connection.Dispose||
2017-12-29 11:08:43,066|14|0,3856|Connection.Open||
2017-12-29 11:08:43,082|14|0,227|Connection.BeginTransaction||
2017-12-29 11:08:43,083|14|0,2723|Command.ExecuteScalar|select counter from tenants_quotarow where tenant = @p0 and path = @p1|@p0=0, @p1=/files/files_temp
2017-12-29 11:08:43,084|14|0,9151|Command.ExecuteNonQuery|replace into tenants_quotarow(tenant,path,counter,tag,last_modified) values (@p0,@p1,@p2,@p3,@p4)|@p0=0, @p1=/files/files_temp, @p2=3236, @p3=00000000-0000-0000-0000-000000000000, @p4=29/12/2017 11:08:43
2017-12-29 11:08:43,093|14|8,4698|Transaction.Commit||
2017-12-29 11:08:43,093|14|0,0094|Connection.Dispose||
2017-12-29 11:08:43,096|14|0,3594|Connection.Open||
2017-12-29 11:08:43,097|14|0,2243|Command.ExecuteReader|select f.id, f.parent_id, f.title, f.create_on, f.create_by, f.modified_on, f.modified_by, f.folder_type, f.foldersCount, f.filesCount, (select concat(cast(d.folder_type as char),d.create_by,cast(d.id as char)) from files_folder d, files_folder_tree t where d.tenant_id = f.tenant_id and d.id = t.parent_id and t.folder_id = f.parent_id group by level order by level desc limit 1), (select count(*) from files_security s where s.tenant_id = @p0 and s.entry_id = cast(f.id as char) and s.entry_type = @p1 limit 1) from files_folder f inner join files_folder_tree t on id = t.parent_id where f.tenant_id = @p2 and t.folder_id = @p3 order by t.level desc|@p0=1, @p1=1, @p2=1, @p3=1
2017-12-29 11:08:43,097|14|0,005|Connection.Dispose||
2017-12-29 11:08:43,104|14|0,0011|Connection.Dispose||
2017-12-29 11:08:45,228|6|0,3798|Connection.Open||
2017-12-29 11:08:45,228|6|0,2971|Command.ExecuteReader|select tenant, path, counter, tag from tenants_quotarow where last_modified >= @p0|@p0=29/12/2017 11:06:26
2017-12-29 11:08:45,228|6|0,0061|Connection.Dispose||
2017-12-29 11:08:45,228|6|0,0005|Connection.Dispose||
2017-12-29 11:09:51,800|15|0,426|Connection.Open||
2017-12-29 11:09:51,800|15|0,438|Command.ExecuteReader|select u.id, u.username, u.firstname, u.lastname, u.sex, u.bithdate, u.status, u.title, u.workfromdate, u.terminateddate, u.contacts, u.email, u.location, u.notes, u.removed, u.last_modified, u.tenant, u.activation_status, u.culture, u.phone, u.phone_activation, u.sid, u.sso_name_id, u.sso_session_id, u.create_on from core_user u where last_modified >= @p0|@p0=29/12/2017 11:05:36
2017-12-29 11:09:51,800|15|0,0058|Connection.Dispose||
2017-12-29 11:09:51,800|15|0,3865|Connection.Open||
2017-12-29 11:09:51,800|15|0,3957|Command.ExecuteReader|select id, name, parentid, categoryid, removed, last_modified, tenant, sid from core_group where last_modified >= @p0|@p0=29/12/2017 11:05:36
2017-12-29 11:09:51,800|15|0,0047|Connection.Dispose||
2017-12-29 11:09:51,800|15|0,3815|Connection.Open||
2017-12-29 11:09:51,800|15|0,274|Command.ExecuteReader|select userid, groupid, ref_type, removed, last_modified, tenant from core_usergroup where last_modified >= @p0|@p0=29/12/2017 11:05:36
2017-12-29 11:09:51,800|15|0,0056|Connection.Dispose||
2017-12-29 11:09:51,819|17|0,0014|Connection.Dispose||
2017-12-29 11:10:41,911|18|0,3171|Connection.Open||
2017-12-29 11:10:41,912|18|0,1958|Command.ExecuteScalar|select value from core_settings where tenant = @p0 and id = @p1|@p0=-1, @p1=BaseDomain
2017-12-29 11:10:41,912|18|0,0111|Connection.Dispose||
2017-12-29 11:10:41,913|18|0,354|Connection.Open||
2017-12-29 11:10:41,913|18|0,2729|Command.ExecuteReader|select t.id, t.alias, t.mappeddomain, t.version, t.version_changed, t.name, t.language, t.timezone, t.owner_id, t.trusteddomains, t.trusteddomainsenabled, t.creationdatetime, t.status, t.statuschanged, t.payment_id, t.last_modified, p.partner_id, p.affiliate_id, t.industry from tenants_tenants t left outer join tenants_partners p on t.id = p.tenant_id where alias = @p0 or mappeddomain = @p1|@p0=crm.MYDOMAIN.net, @p1=crm.MYDOMAIN.net
2017-12-29 11:10:41,913|18|0,004|Connection.Dispose||
2017-12-29 11:10:41,918|19|0,0013|Connection.Dispose||
lextar
 
Posts: 20
Joined: Fri Feb 03, 2017 9:51 am

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby Maxim » Sat Dec 30, 2017 8:09 am

Hello lextar!
There is nothing that could help. Have no idea. Try to uninstall Onlyoffice and install again but install AS ADMINISTRATOR.
Maxim
 
Posts: 1649
Joined: Tue Oct 11, 2016 2:34 pm

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby lextar » Sat Dec 30, 2017 10:37 pm

I already installed my installation as Administrator..
If I uninstall and then reinstall I loose all the data, can I make a backup before?
lextar
 
Posts: 20
Joined: Fri Feb 03, 2017 9:51 am

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby Maxim » Tue Jan 02, 2018 7:39 am

Hello lextar!
If you uninstall Onlyoffice, Onlyoffice Document Server and control panel you shouldn't lose your data because database is not uninstalled.
can I make a backup before?

There is no backup option in the Community Edition.
Maxim
 
Posts: 1649
Joined: Tue Oct 11, 2016 2:34 pm

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby lextar » Tue Jan 02, 2018 10:55 pm

Tried, but I still have the upload problem....

Request entity too large.

Updated also to the latest version. Seems to be an IIS related issue.
lextar
 
Posts: 20
Joined: Fri Feb 03, 2017 9:51 am

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby Maxim » Wed Jan 10, 2018 11:22 am

Hello lextar!
Testers tried to reproduce your issue with no luck. :(
Maxim
 
Posts: 1649
Joined: Tue Oct 11, 2016 2:34 pm

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby lextar » Mon Jan 29, 2018 12:50 pm

Hi Maxim,
I resolved the issue. It was a problem of NGINX that actually acts as reverse proxy server in my network! This is very strange because the issue was also presented using the internal IP, bypassing the proxy!
Now I have this problem when I try to edit a document:

ONLYOFFICE™ is not available. Please contact us at support@onlyoffice.com

When opening the doceditor.aspx file.
lextar
 
Posts: 20
Joined: Fri Feb 03, 2017 9:51 am

Re: Onlyoffice 9 Community Windows - Can't upload files over

Postby Maxim » Mon Feb 12, 2018 1:11 pm

Hello lextar!
ONLYOFFICE™ is not available.

Please attach screenshot of Document Service Location.
Maxim
 
Posts: 1649
Joined: Tue Oct 11, 2016 2:34 pm

Previous

Return to Web server configuration

Who is online

Users browsing this forum: Baidu [Spider] and 1 guest