Verification email failure

[E-crea]

Hi, I am using community server on a virtual machine with the operating system windows 2008 r2, the problem comes with that I do not get the email verification message from the administrator.

[Maxim]

Hello E-crea!
Please check your network settings.

[gery]

Hello Maxim,

I am experiencing the same issue here, using the last version of OnlyOffice Community Edition. The verification or changing password email are not received even though it says that it has been sent. What should we do?

Best,

[Maxim]

Hello gery!
What instruction did you use to install Community Edition?

[gery]

Hello Maxim,

I've figured it out by reinstalling Community Edition completely after having cleared MySQL Database. Now it works well!
Thank you!

[Maxim]

Hello gery!
It's great! I hope you enjoy OnlyOffice!

[fmoses]

Hi is there any other way around this other than uninstalling and reinstalling the application?

[Maxim]

Hello fmoses!
Sometimes there is, but it depends on the reason of the issue. Describe your issue in details please. What Onlyoffice installation do you use?

[fmoses]

Thanks Maxim, I found this article which seems to have corrected the problem.

viewtopic.php?f=36&t=5964

[Maxim]

Hello fmoses!
It's good to hear it.