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double user login and editing

Integration questions/issues

double user login and editing

Postby max_w » Wed Jul 18, 2018 10:34 am


we have an working setup with confluence and the onlyoffice document editor. But we have a few users, which are working with pc and laptop.

So they have their browser with an opened excel list in the document server - now they open it again on the laptop and the changes made on the laptop, are not showing in the list on the pc.
The user is listed two times in the active user list of the file and it seems like onlyoffice is not syncing the changes between the two instances of the user.

Is there a way to change that behavior?

If you need more information, feel free to ask.

Kind regards,

Posts: 5
Joined: Mon Jul 16, 2018 8:14 am

Re: double user login and editing

Postby Maxim » Wed Jul 18, 2018 11:25 am

Hello max_w!
and the changes made on the laptop, are not showing in the list on the pc

please remember that it takes about 5-10 seconds to save the file. As i understand you have Confluence server connected to the Document Server. So the logic is when you save file (menu -> Save or Ctrl+S) it means that your editings you have made were saved in the Document Server's cache (not on your Confluence server). At this moment the file is not "collected" into a file ("combined") and saved as a file on a storage (on your Confluence server). Tab with this file is still open in your browser and when you close the tab in your browser Document Server "understands" that the file must be "collected" into a file ("combined") and saved on your storage. For this operation needs 5-10 seconds. It depends on server's performance. So you should know that file will be placed on Confluence server and saved after closing tab with this file only. Before this operation "not collected" file stores in the Document Server's cache. See here
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