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"Edit on Only Office" not showing - confluence add-on

Integration questions/issues

"Edit on Only Office" not showing - confluence add-on

Postby max_w » Mon Jul 16, 2018 8:15 am

Hello,

we recently tested a new confluence version and installed the add-on, we setup a document editor server and it worked.
Confluence Version 6.7.2

Now we deployed a new confluence appliance, installed the add-on and no attachment is showing the "Edit in Only Office" context.

Confluence is the same Version as in the lab scenario and the add-on is loaded and active. it's just showing it's outdated but that was also showing in the lab setup - but it worked.
Is there anything that we might have done to disable this add-on? Or is there a log to lookup a possible error?

Kind regards,

Max
max_w
 
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Re: "Edit on Only Office" not showing - confluence add-on

Postby Maxim » Mon Jul 16, 2018 10:57 am

Hello max_w!
Please specify what OS you use, describe step-by-step your actions. I need more information about your installation process.
Maxim
 
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Re: "Edit on Only Office" not showing - confluence add-on

Postby max_w » Mon Jul 16, 2018 11:16 am

Hello Maxim,

We're using CentOS 7 with Confluence 6.7.2 and an postgresql database on the same server.
I used the default space from confluence and uploaded the add-on. Updated the add-on manager and put in the address for the document editor server. Now, when i upload a file into the attachments of a page - there is no "Edit in OnlyOffice" like we had in the lab setup.

But as you can see in the picture i attached here, there is the text missing i could click to edit it in only office.
edit.JPG
string missing to edit in onlyoffice
edit.JPG (10.96 KiB) Viewed 570 times


A few weeks ago, we had a test lab confluence appliance with the same version (6.7.2) and there it still worked.

So i'm a bit lost what might have happened.

Kind regards,

Max
max_w
 
Posts: 5
Joined: Mon Jul 16, 2018 8:14 am

Re: "Edit on Only Office" not showing - confluence add-on

Postby Maxim » Mon Jul 16, 2018 1:16 pm

Hello max_w!
Unfortunately we did not test ONLYOFFICE application for the version 6.7.2.
As you can see here Onlyoffice supports Confluence Server 5.9.4 - 6.4.3
Maxim
 
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Joined: Tue Oct 11, 2016 2:34 pm

Re: "Edit on Only Office" not showing - confluence add-on

Postby max_w » Mon Jul 16, 2018 1:22 pm

Is there a an update coming? Since even the 6.7.2 is not the newest version of confluence.
max_w
 
Posts: 5
Joined: Mon Jul 16, 2018 8:14 am

Re: "Edit on Only Office" not showing - confluence add-on

Postby max_w » Mon Jul 16, 2018 1:54 pm

i tried a few things and i noticed that the files i upload were not recognized as edit/viewable items for die document server. Because of that, it didn't show the string.

Non the less would a newer version for Version 6.10 or a possible Version 7.X in the future a good idea :)

Kind regards
max_w
 
Posts: 5
Joined: Mon Jul 16, 2018 8:14 am

Re: "Edit on Only Office" not showing - confluence add-on

Postby Maxim » Mon Jul 16, 2018 3:30 pm

Hello max_w!
Is there a an update coming?

We have plans to update, but i cannot say a deadline.
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm


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