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Windows Editor Not Connecting to Community Server

Windows Editor Not Connecting to Community Server

Postby avataroff » Fri Mar 24, 2017 5:51 pm

I have installed the Windows Desktop Editor and I am trying to connect it to my Community Server portal that uses HTTPS. I keep getting the error "check the portal name". I have tried using the IP address and the domain name and neither connect. I have another Community Server set up that does not have HTTPS yet and I am able to connect to that server just fine. Does the Windows Editor not support HTTPS?

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P.S. I tried searching the forum here but it says that it removed all of the words from the search because they are too common, haha.
avataroff
 
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Re: Windows Editor Not Connecting to Community Server

Postby Maxim » Mon Mar 27, 2017 7:44 am

Hello avataroff!
Do you use self-signed certificate or commercial CA?
In this case Desktop Editor doesn't support self-signed certificate. You can connect via https if the server uses valid commercial CA only.
Maxim
 
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Re: Windows Editor Not Connecting to Community Server

Postby mehov » Mon Mar 27, 2017 3:27 pm

Hi

Im having the same issue even with Onlyoffice Community (v8.9.2.27) in http mode

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mehov
 
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Re: Windows Editor Not Connecting to Community Server

Postby avataroff » Mon Mar 27, 2017 4:23 pm

Yes, it was a self-signed certificate. Thanks for the answer!
avataroff
 
Posts: 6
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Re: Windows Editor Not Connecting to Community Server

Postby Maxim » Tue Mar 28, 2017 6:22 am

mehov wrote:Hi

Im having the same issue even with Onlyoffice Community (v8.9.2.27) in http mode

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Hello mehov!
Is your Onlyoffice server accessible from internet? Is your account valid in OnlyOffice portal?
Does it happen anywhere (i mean from any network)?
Please update your Desktop editor if it's not.
Maxim
 
Posts: 495
Joined: Tue Oct 11, 2016 2:34 pm


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