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Aggregator Crash?

Aggregator Crash?

Postby nillenille2 » Thu Oct 06, 2016 2:35 pm

Hi!

I'm having issues with the mail aggregator. When there are emails with calendar files attached… The service stops updating and has to be restarted. Is there any way to fix this?

Code: Select all
System.ApplicationException: Error retrieving response. Check inner details for more info. ---> System.Net.WebException: The request timed out
  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00052] in <6c7c03f48a9747c8a644da4f63a34480>:0
  at System.Net.HttpWebRequest.GetResponse () [0x0000e] in <6c7c03f48a9747c8a644dd4f63a34480>:0
  at RestSharp.Http.GetRawResponse (System.Net.HttpWebRequest request) [0x00000] in <f1571fe6cebd42168196f091576fbb71>:0
   --- End of inner exception stack trace ---
  at ASC.Mail.Aggregator.Common.ApiHelper.Execute (RestSharp.RestRequest request) [0x000a8] in <44cd0c72fd7243039f2f25ed8a888d60>:0
  at ASC.Mail.Aggregator.Common.ApiHelper.UploadIcsToCalendar (System.Int32 calendarId, System.IO.Stream fileStream, System.String filename, System.String contentType) [0x00035] in <44cd0c72fd7243039f2f25ed8a888d60>:0
  at ASC.Mail.Aggregator.MailBoxManager.UploadIcsToCalendar (ASC.Mail.Aggregator.Common.MailBox mailBox, System.Int32 calendarId, System.String calendarEventUid, System.String calendarIcs, System.String calendarCharset, System.String calendarContentType, System.String calendarEventReceiveEmail, System.String httpContextScheme, ASC.Mail.Aggregator.Common.Logging.ILogger log) [0x0012b] in <0bd7bfcc28954c4e96ad6440385f8636>:0
nillenille2
 
Posts: 10
Joined: Thu Oct 06, 2016 2:26 pm

Re: Aggregator Crash?

Postby Eugenie » Fri Oct 07, 2016 2:44 pm

Please describe your actions step by step and the version you use as we can re-produce the issue.
Eugenie
 
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am

Re: Aggregator Crash?

Postby nillenille2 » Mon Oct 10, 2016 10:42 am

Hi.

I'm using version 8.9.1.192.

I've done nothing in particular, but I noticed that the mail collection service stops working every time I get an email with an ics-file attached.
nillenille2
 
Posts: 10
Joined: Thu Oct 06, 2016 2:26 pm

Re: Aggregator Crash?

Postby nillenille2 » Mon Oct 10, 2016 1:40 pm

Hi.

I'm using version 8.9.1.192.

I just noticed that the email aggregation service stops working every time I receive an email with an ics-file attached.
nillenille2
 
Posts: 10
Joined: Thu Oct 06, 2016 2:26 pm

Re: Aggregator Crash?

Postby Eugenie » Tue Oct 11, 2016 1:24 pm

Please send us the whole log file mail.agg.log to support@onlyoffice.com and specify your OS and your server configuration.
Eugenie
 
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am


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