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online help files - documents appear blank

PostPosted: Thu Aug 17, 2017 1:17 pm
by mus
Maybe somethings broken in your CMS:

- when i search for documentation on the function "sum" in the help center:
http://helpcenter.onlyoffice.com/search.aspx?text=sum

I get plenty of results in all languages, with a short excerpt. but when i then go to the first search result:
http://helpcenter.onlyoffice.com/onlyof ... s/sum.aspx
Then i only receive an empty page with only the web page template stuff in place.

This happens in all languages an in both the latest chrome and safari on my mac.

Re: online help files - documents appear blank

PostPosted: Mon Aug 21, 2017 10:47 am
by Alexander_mb
Hello mus,

Thank you for the provided information. We are working on the solution of the problem.

Re: online help files - documents appear blank

PostPosted: Mon Aug 21, 2017 12:31 pm
by Alexander_mb
Hello mus,

The problem is fixed, the articles in our Help Center are accessible now.

SOLVED online help files - documents appear blank

PostPosted: Fri Aug 25, 2017 9:04 am
by mus
Beautiful. Thanks!