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owncloud/onlyoffice saving

PostPosted: Thu Feb 22, 2018 1:36 pm
by zkhaial
Hello All,

I hope all is well.

Our environment has 1 ownCloud servers and 1 OnlyOffice document server. From the begging we had some random document saving issues. it works sometime and does't sometime. Wasn't sure until reported by users the system looks like it is saving but it does send to the ownCloud server.
ownCloud v10.0.6.1 Community edition - ONLYOFFICE APP v1.2.0- Ubuntu Linux 14.04.2
onlyoffice-documentserver v4.4.3-7 - Ubuntu Linux 16.04.3

Of course we constantly get the warning "The document could not be saved..."

This post seems to have the same problem but not solution posted.
viewtopic.php?f=53&t=10873&p=16769&hilit=document+could+not+be+saved#p16769

Zayd

Re: owncloud/onlyoffice saving

PostPosted: Mon Feb 26, 2018 1:39 pm
by Maxim
Hello zkhaial!
Basic information.
You need to check accessibility from ownCloud server to the Document Server and vice versa using URLs that you use to connect servers.
Usually it happens with no correct connection between servers.