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Opening a doc fails with "sorry, portal is on maintenance"

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Opening a doc fails with "sorry, portal is on maintenance"

Postby Cathy_dbh » Wed Nov 15, 2017 1:10 pm

We've integrated onlyoffice community server with Nextcloud 12. Most of the time everything works fine but sometimes we get this "error" when opening a doc
"Sorry, the portal is on maintenance, it may take some time." Other documents still work fine. When trying to downloading the doc and open it in word we also see this error as content of the document.
Any idea what causes this "corruption" because the document is corrupt as the content is replaced with this error.

So actually it is not that the document fails opening, but that the content is replaced with this error:
"Sorry, the portal is on maintenance, it may take some time" and all the other content is gone.
Cathy_dbh
 
Posts: 4
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Re: Opening a doc fails with "sorry, portal is on maintenanc

Postby Maxim » Mon Nov 20, 2017 12:08 pm

Hello Cathy_dbh!
Please specify what instruction you followed to install "integrated onlyoffice community server with Nextcloud 12".
Did you install Document Server?
Describe your issue in details please.
"Sorry, the portal is on maintenance, it may take some time." - this error you can get if you installed Community Server only.
I suppose that you installed Community Server only, but you need to install Document Server.
Maxim
 
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Re: Opening a doc fails with "sorry, portal is on maintenanc

Postby Cathy_dbh » Mon Nov 20, 2017 5:03 pm

I've installed it from this ONLYOFFICE_Community_Edition_Win-install.v17.08.127.exe
Document server (or part of) was installed with it.
It also most of the time works fine. Once in a while there seems some "corruption" and the content of our doc is replaced with that "error message".
Cathy_dbh
 
Posts: 4
Joined: Wed Nov 15, 2017 1:00 pm

Re: Opening a doc fails with "sorry, portal is on maintenanc

Postby Maxim » Tue Nov 21, 2017 7:34 am

Hello Cathy_dbh!
In that case please check all Onlyoffice services
Onlyoffice services.png
Onlyoffice services.png (77.19 KiB) Viewed 1950 times
Maxim
 
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Re: Opening a doc fails with "sorry, portal is on maintenanc

Postby Cathy_dbh » Wed Nov 22, 2017 1:52 pm

See attachement
Attachments
onlyoffice_services.png
onlyoffice_services.png (139.47 KiB) Viewed 1944 times
Cathy_dbh
 
Posts: 4
Joined: Wed Nov 15, 2017 1:00 pm

Re: Opening a doc fails with "sorry, portal is on maintenanc

Postby Maxim » Mon Nov 27, 2017 2:29 pm

Hello Cathy_dbh!
I would reinstall the Onlyoffice.
Also there could be smth. wrong with MySQL.
Maxim
 
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Joined: Tue Oct 11, 2016 2:34 pm

Re: Opening a doc fails with "sorry, portal is on maintenanc

Postby Maxim » Tue Nov 28, 2017 8:35 am

Hello Cathy_dbh!
Please attach file to analyse and logs.
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm


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