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DocumentServer does not save docx documen

Issues during installation, usage and configuring

DocumentServer does not save docx documen

Postby das-ich » Tue Oct 31, 2017 12:39 pm

Hi all.

I installed onlyoffice with owncloud.
DocumentServer and owncloud install on different host.
owncloud installed on centos 6
DocumentServer installed on centos 7
I use ssl with verified certifcate on both host

I am creating a new docx document and edit it with OnlyOffice.
But the content i entered is not saved to the File.
When i open the File locally it is empty.
if i touch in editor "save us", and download document, then saved it ok

log from /var/log/onlyoffice/documentserver/docservice/out.log

Code: Select all
[2017-10-31 15:05:40.113] [ERROR] nodeJS - sendServerRequest error: docId = 373032_1509445445_1;url = https://cloud.eksmo.ru/index.php/apps/onlyoffice/track?doc=MkVWekR6eDFWanRXaGtXN0V2d2Fv
alo3bVMxUm5STWYveVk0cXlmRmdPZz0/eyJmaWxlSWQiOjM3MzAzMiwidXNlcklkIjoiNEU5QkFFRTItRDdCRi00MzQyLTkxMzgtMTVEMzVFMTI0Nzk2IiwiYWN0aW9uIjoidHJhY2sifQ%3D%3D;data = {"key":"373032_1509445445_1","sta
tus":3,"users":["4E9BAEE2-D7BF-4342-9138-15D35E124796"],"actions":[{"type":0,"userid":"4E9BAEE2-D7BF-4342-9138-15D35E124796"}],"lastsave":"2017-10-31T12:05:31.822Z","notmodified":false}
Error: Error response: statusCode:400 ;body:
{"message":"Url not found"}
    at Request._callback (/var/www/onlyoffice/documentserver/server/Common/sources/utils.js:269:18)
    at Request.self.callback (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:188:22)
    at emitTwo (events.js:106:13)
    at Request.emit (events.js:191:7)
    at Request.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1171:10)
    at emitOne (events.js:96:13)
    at Request.emit (events.js:188:7)
    at IncomingMessage.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1091:12)
    at IncomingMessage.g (events.js:292:16)
    at emitNone (events.js:91:20)
    at IncomingMessage.emit (events.js:185:7)


log apache from owncloud

- - [03/Nov/2017:10:49:32 +0300] "POST /index.php/apps/onlyoffice/track?doc=akpmZm45cEhtT09JZmZ5Q3lla0pNN3RxSktoZFJTcWo1aWFWNlM1YUFJMD0/eyJmaWxlSWQiOjM3NTkzNSwidXNlcklkIjoiNEU5QkFFRTItRDdCRi00MzQyLTkxMzgtMTVEMzVFMTI0Nzk2IiwiYWN0aW9uIjoidHJhY2sifQ%3D%3D HTTP/1.1" 400 27

log owncloud
Code: Select all
{"reqId":"X5PniZhxM7Dqnn8JoQlz","level":0,"time":"2017-11-03T08:14:30+00:00","remoteAddr":"10.0.0.31","user":"--","app":"onlyoffice","method":"POST","url":"\/index.php\/apps\/onlyoffice\/track?doc=akpmZm45cEhtT09JZmZ5Q3lla0pNN3RxSktoZFJTcWo1aWFWNlM1YUFJMD0\/eyJmaWxlSWQiOjM3NTkzNSwidXNlcklkIjoiNEU5QkFFRTItRDdCRi00MzQyLTkxMzgtMTVEMzVFMTI0Nzk2IiwiYWN0aW9uIjoidHJhY2sifQ%3D%3D","message":"Track: 375935 status 1"}
{"reqId":"X5PniZhxM7Dqnn8JoQlz","level":0,"time":"2017-11-03T08:14:30+00:00","remoteAddr":"10.0.0.31","user":"--","app":"onlyoffice","method":"POST","url":"\/index.php\/apps\/onlyoffice\/track?doc=akpmZm45cEhtT09JZmZ5Q3lla0pNN3RxSktoZFJTcWo1aWFWNlM1YUFJMD0\/eyJmaWxlSWQiOjM3NTkzNSwidXNlcklkIjoiNEU5QkFFRTItRDdCRi00MzQyLTkxMzgtMTVEMzVFMTI0Nzk2IiwiYWN0aW9uIjoidHJhY2sifQ%3D%3D","message":"Track HEADER : {\"payload\":{\"key\":\"375935_1509624802\",\"status\":1,\"users\":[\"4E9BAEE2-D7BF-4342-9138-15D35E124796\"],\"actions\":[{\"type\":1,\"userid\":\"4E9BAEE2-D7BF-4342-9138-15D35E124796\"}]},\"iat\":1509696870,\"exp\":1509697170}"}
{"reqId":"mgsbm9ziUh3UEdPwcgIo","level":0,"time":"2017-11-03T08:14:53+00:00","remoteAddr":"10.0.0.31","user":"--","app":"onlyoffice","method":"POST","url":"\/index.php\/apps\/onlyoffice\/track?doc=akpmZm45cEhtT09JZmZ5Q3lla0pNN3RxSktoZFJTcWo1aWFWNlM1YUFJMD0\/eyJmaWxlSWQiOjM3NTkzNSwidXNlcklkIjoiNEU5QkFFRTItRDdCRi00MzQyLTkxMzgtMTVEMzVFMTI0Nzk2IiwiYWN0aW9uIjoidHJhY2sifQ%3D%3D","message":"Track: 375935 status 3"}
{"reqId":"mgsbm9ziUh3UEdPwcgIo","level":0,"time":"2017-11-03T08:14:53+00:00","remoteAddr":"10.0.0.31","user":"--","app":"onlyoffice","method":"POST","url":"\/index.php\/apps\/onlyoffice\/track?doc=akpmZm45cEhtT09JZmZ5Q3lla0pNN3RxSktoZFJTcWo1aWFWNlM1YUFJMD0\/eyJmaWxlSWQiOjM3NTkzNSwidXNlcklkIjoiNEU5QkFFRTItRDdCRi00MzQyLTkxMzgtMTVEMzVFMTI0Nzk2IiwiYWN0aW9uIjoidHJhY2sifQ%3D%3D","message":"Track HEADER : {\"payload\":{\"key\":\"375935_1509624802\",\"status\":3,\"users\":[\"4E9BAEE2-D7BF-4342-9138-15D35E124796\"],\"actions\":[{\"type\":0,\"userid\":\"4E9BAEE2-D7BF-4342-9138-15D35E124796\"}],\"lastsave\":\"2017-11-03T08:14:43.297Z\",\"notmodified\":false},\"iat\":1509696893,\"exp\":1509697193}"}
{"reqId":"mgsbm9ziUh3UEdPwcgIo","level":1,"time":"2017-11-03T08:14:53+00:00","remoteAddr":"10.0.0.31","user":"--","app":"onlyoffice","method":"POST","url":"\/index.php\/apps\/onlyoffice\/track?doc=akpmZm45cEhtT09JZmZ5Q3lla0pNN3RxSktoZFJTcWo1aWFWNlM1YUFJMD0\/eyJmaWxlSWQiOjM3NTkzNSwidXNlcklkIjoiNEU5QkFFRTItRDdCRi00MzQyLTkxMzgtMTVEMzVFMTI0Nzk2IiwiYWN0aW9uIjoidHJhY2sifQ%3D%3D","message":"Track without url: 375935 status Corrupted"}
das-ich
 
Posts: 1
Joined: Tue Oct 31, 2017 12:20 pm

Re: DocumentServer does not save docx documen

Postby Maxim » Fri Nov 10, 2017 7:54 am

Hello das-ich!
Code: Select all
Error: Error response: statusCode:400 ;body:
{"message":"Url not found"}

You should configure correctly urls on servers.
Maxim
 
Posts: 1162
Joined: Tue Oct 11, 2016 2:34 pm


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