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Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Thu Aug 24, 2017 3:14 pm
by Sun7Night
Hi,
My servers work fine (NextCloud and OnlyOffice), but I have a problem I can not solve: when I want to edit a file on a Nextcloud external storage (SMB/CIFS), changes made with OnlyOffice do not register. The file remains cached on the OnlyOffice server, when I open it again, the changes are there. But the file remains unchanged on external storage (SMB / CIFS). Somebody have a solution?

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Fri Aug 25, 2017 7:27 am
by Maxim
Hello Sun7Night!
Honestly to say we didn't test this scenario. But i have redirected this issue to our developers.

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Mon Aug 28, 2017 7:04 am
by Sun7Night
Hello,
I noticed that the changes were not possible on any files. So I deepened my research, it was an SSL certificate problem (the ca-bundle was not correct). Everything is OK now. Thanks to all users.

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Wed Aug 30, 2017 7:40 am
by Maxim
Hello Sun7Night!
Everything is OK now

Have you solved the problem?

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Wed Aug 30, 2017 11:37 am
by Sun7Night
Hello Maxim,

Yes, everything is ok now. It was an SSL certificate misconfiguration.
I realized it by looking at the logs of my Nextcloud server. :D :D

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Thu Aug 31, 2017 6:44 am
by Maxim
Hello Sun7Night!
It's great that you have found the reason! :D

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Mon Oct 02, 2017 11:06 am
by jakobssystems
I would like to reopen this issue because same issue happend to me recently.

Steps to reproduce:

1) Create new Onlyoffice Text Document within Web-Browser in Nextcloud (Current Nextcloud 12 version)
2) Type in something and wait till message in status bar says "Document saved"
3) Close Browser-Tab and Reopen within Nextcloud to check Document (Content is there!)
4) Open your File Explorer (I've done this on different PC), navigate to your SMB share and try to open the file.
5) The document is there but blank without any content.

All certs are valid. What to do?

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Wed Oct 04, 2017 6:46 am
by Maxim
Hello jakobssystems!
Increase Nextcloud Logging Level by setting logs level to 0 ('loglevel'=>0) and send us logs or post it.

Re: Edit files on SMB/CIFS external storage on Nextcloud

PostPosted: Thu Oct 12, 2017 1:51 pm
by Sun7Night
Hello jakobssystems!

Have you cheked your SSL cert via a tools like https://www.sslshopper.com/ssl-checker.html ? Can you post result?