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Romanian diacritics

Issues during installation, usage and configuring

Romanian diacritics

Postby alexkara » Mon Aug 21, 2017 11:23 am

Hi,

I have an owncloud instalation with OnlyOffice document editor integration.

Works very nice, but I have an issue with Romanian Diacritics. They are not shown corectly in the editor, I can see only small squares, instead of țșăț characters.
The Romanian Legacy keyboard works ok, but this is not the default keyboard anymore in Windows 7 and up. There is a small difference between the current Romanian standard keyboard and the legacy one, like: ș vs ş and ț vs ţ.

Is it something I can do, like an encoding setting, etc?

Thank you in advance!
alexkara
 
Posts: 10
Joined: Wed Jun 21, 2017 6:46 am

Re: Romanian diacritics

Postby Alexander_mb » Tue Aug 22, 2017 8:23 am

Hello alexkara,

Could you please tell us the exact font you are using. It might be so that it is enough to use Unicode encoding to solve the problem.
Alexander_mb
 
Posts: 28
Joined: Tue Aug 08, 2017 2:01 pm

Re: Romanian diacritics

Postby alexkara » Tue Aug 22, 2017 11:16 am

Hello,

The font is Times New Roman. How can I use unicode encoding?

Thank you!
alexkara
 
Posts: 10
Joined: Wed Jun 21, 2017 6:46 am

Re: Romanian diacritics

Postby Alexander_mb » Wed Aug 23, 2017 8:12 am

Hello alexkara,

We have forwarded this information to our technical specialists for tests. Unfortunately, they can not reproduce the problem. Could you please try to do the following:

- Enter those diacritics into the Google Chrome address bar. If the diacritics are not displayed at all or incorrectly, then there is a bug and we will forward this information to our developers for further fixing. If they are shown correctly, then tell us, please, the keyboard combination you are using to input them.
Alexander_mb
 
Posts: 28
Joined: Tue Aug 08, 2017 2:01 pm

Re: Romanian diacritics

Postby alexkara » Wed Aug 23, 2017 8:32 am

Hello Alexander_mb,

In Chrome address bar I can see the correct characters, or in any other desktop Office aplication (Word, LibreOffice, Notepad, etc).

But in OnlyOffice I can`t see the diacritics (see attached romanian_characters.PNG).
I also attached the file character_setup.PNG, with my keyboard settings inside Windows (The Romanian standard keyboard has the issue with the diacritics).

Thank you!
Attachments
character_setup.PNG
character_setup.PNG (9.54 KiB) Viewed 322 times
romanian_characters.PNG
romanian_characters.PNG (35.28 KiB) Viewed 322 times
alexkara
 
Posts: 10
Joined: Wed Jun 21, 2017 6:46 am

Re: Romanian diacritics

Postby Alexander_mb » Wed Aug 23, 2017 10:21 am

Thank you for the provided information, but unfortunately, the problem still can not be reproduced. Could you please send us the file/document for tests where you are trying to input the diacritics. If the file is confidential, you can send it to support@onlyoffice.com
Alexander_mb
 
Posts: 28
Joined: Tue Aug 08, 2017 2:01 pm

Re: Romanian diacritics

Postby alexkara » Wed Aug 23, 2017 11:16 am

Hello again,

I have sent you a Private Message with a test document. I think this will help you reproduce the issue.

Thank you!
alexkara
 
Posts: 10
Joined: Wed Jun 21, 2017 6:46 am

Re: Romanian diacritics

Postby Alexander_mb » Wed Aug 23, 2017 12:58 pm

Thank you for the provided files. I have received your message with the attached files and forwarded all the information to our testers.
Alexander_mb
 
Posts: 28
Joined: Tue Aug 08, 2017 2:01 pm

Re: Romanian diacritics

Postby Alexander_mb » Wed Aug 23, 2017 1:41 pm

Hello alexkara,

The bug has been found and sent to our developers for further fixing. At the moment these diacritic characters are displayed correctly only in our Desktop Editors. You can use ONLYOFFICE Desktop Editors to edit the files with Romanian Diacritics locally and then upload them to OwnCloud. You can download them under this link.
Alexander_mb
 
Posts: 28
Joined: Tue Aug 08, 2017 2:01 pm

Re: Romanian diacritics

Postby alexkara » Wed Aug 23, 2017 2:07 pm

Hello Alexander,

Thank you! Will follow changelogs and update when the issue is fixed! :D
alexkara
 
Posts: 10
Joined: Wed Jun 21, 2017 6:46 am


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