Problems Connecting to ONLYOFFICE Server

[chester]

Hi everyone, I'm hoping I can get some assistance. I just wrapped up our cloud server and impressed everyone with the "AWESOMENESS" of OnlyOffice. However now I'm in a jam, you see the server runs great locally but when trying to connect from the outside, I can't connect with the ONLYOFFICE server "Only office not reached, please contact admin". Any ideas what I may be doing wrong?

Thanks,
-Chester

[Maxim]

Hello chester!
Specify please what instruction did you follow to install Onlyoffice? Did you assign domain name to Onlyoffice server? Maybe do you use extarnal IP? What OS do you use in Onlyoffice server?