Try the fastest and simplest way to install ONLYOFFICE

Edit files on SMB/CIFS external storage on Nextcloud

Issues during installation, usage and configuring

Edit files on SMB/CIFS external storage on Nextcloud

Postby Sun7Night » Thu Aug 24, 2017 3:14 pm

Hi,
My servers work fine (NextCloud and OnlyOffice), but I have a problem I can not solve: when I want to edit a file on a Nextcloud external storage (SMB/CIFS), changes made with OnlyOffice do not register. The file remains cached on the OnlyOffice server, when I open it again, the changes are there. But the file remains unchanged on external storage (SMB / CIFS). Somebody have a solution?
Sun7Night
 
Posts: 4
Joined: Thu Aug 24, 2017 2:26 pm

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby Maxim » Fri Aug 25, 2017 7:27 am

Hello Sun7Night!
Honestly to say we didn't test this scenario. But i have redirected this issue to our developers.
Maxim
 
Posts: 1229
Joined: Tue Oct 11, 2016 2:34 pm

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby Sun7Night » Mon Aug 28, 2017 7:04 am

Hello,
I noticed that the changes were not possible on any files. So I deepened my research, it was an SSL certificate problem (the ca-bundle was not correct). Everything is OK now. Thanks to all users.
Sun7Night
 
Posts: 4
Joined: Thu Aug 24, 2017 2:26 pm

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby Maxim » Wed Aug 30, 2017 7:40 am

Hello Sun7Night!
Everything is OK now

Have you solved the problem?
Maxim
 
Posts: 1229
Joined: Tue Oct 11, 2016 2:34 pm

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby Sun7Night » Wed Aug 30, 2017 11:37 am

Hello Maxim,

Yes, everything is ok now. It was an SSL certificate misconfiguration.
I realized it by looking at the logs of my Nextcloud server. :D :D
Sun7Night
 
Posts: 4
Joined: Thu Aug 24, 2017 2:26 pm

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby Maxim » Thu Aug 31, 2017 6:44 am

Hello Sun7Night!
It's great that you have found the reason! :D
Maxim
 
Posts: 1229
Joined: Tue Oct 11, 2016 2:34 pm

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby jakobssystems » Mon Oct 02, 2017 11:06 am

I would like to reopen this issue because same issue happend to me recently.

Steps to reproduce:

1) Create new Onlyoffice Text Document within Web-Browser in Nextcloud (Current Nextcloud 12 version)
2) Type in something and wait till message in status bar says "Document saved"
3) Close Browser-Tab and Reopen within Nextcloud to check Document (Content is there!)
4) Open your File Explorer (I've done this on different PC), navigate to your SMB share and try to open the file.
5) The document is there but blank without any content.

All certs are valid. What to do?
jakobssystems
 
Posts: 20
Joined: Mon May 01, 2017 7:09 am

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby Maxim » Wed Oct 04, 2017 6:46 am

Hello jakobssystems!
Increase Nextcloud Logging Level by setting logs level to 0 ('loglevel'=>0) and send us logs or post it.
Maxim
 
Posts: 1229
Joined: Tue Oct 11, 2016 2:34 pm

Re: Edit files on SMB/CIFS external storage on Nextcloud

Postby Sun7Night » Thu Oct 12, 2017 1:51 pm

Hello jakobssystems!

Have you cheked your SSL cert via a tools like https://www.sslshopper.com/ssl-checker.html ? Can you post result?
Sun7Night
 
Posts: 4
Joined: Thu Aug 24, 2017 2:26 pm


Return to ownCloud/Nextcloud ONLYOFFICE integration app

Who is online

Users browsing this forum: No registered users and 2 guests