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Viewing/editing document issue

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Viewing/editing document issue

Postby Pierre-Yves » Mon Apr 10, 2017 7:28 am

I downloaded the Integration trial version and a few problems came up. I can upload and download a file but there is no way to view or edit it. The web page appears and indefinitely loads.

In \Log\gc\out.log the following message appears :
[2017-04-06 15:24:00.546] [ERROR] nodeJS - checkDocumentExpire error:
AbortError: EXEC can't be processed. The connection is already closed.
at handle_offline_command (C:\Program Files\ONLYOFFICE\DocumentServer\server\docservice\node_modules\redis\index.js:843:15)
at RedisClient.internal_send_command (C:\Program Files\ONLYOFFICE\DocumentServer\server\docservice\node_modules\redis\index.js:877:9)
at Multi.exec_transaction (C:\Program Files\ONLYOFFICE\DocumentServer\server\docservice\node_modules\redis\lib\multi.js:115:18)
at C:\Program Files\ONLYOFFICE\DocumentServer\server\Common\sources\utils.js:423:10
at Object.exports.promiseRedis (C:\Program Files\ONLYOFFICE\DocumentServer\server\Common\sources\utils.js:415:10)
at C:\Program Files\ONLYOFFICE\DocumentServer\server\docservice\sources\gc.js:74:33
at next (native)
at onFulfilled (C:\Program Files\ONLYOFFICE\DocumentServer\server\docservice\node_modules\co\index.js:65:19)
at C:\Program Files\ONLYOFFICE\DocumentServer\server\docservice\node_modules\co\index.js:54:5
at co (C:\Program Files\ONLYOFFICE\DocumentServer\server\docservice\node_modules\co\index.js:50:10)


Someone else had the same issue but there was no satisfying aswer :
viewtopic.php ... ent#p10544
Pierre-Yves
 
Posts: 3
Joined: Thu Apr 06, 2017 2:21 pm

Re: Viewing/editing document issue

Postby Maxim » Mon Apr 10, 2017 7:33 am

Hello Pierre-Yves!
Specify please what OS you're using on your server? Windows Server 2012, 2008 or ....?
Maxim
 
Posts: 495
Joined: Tue Oct 11, 2016 2:34 pm

Re: Viewing/editing document issue

Postby Pierre-Yves » Mon Apr 10, 2017 8:06 am

Windows Server 2008 R2
and Linux Centos 6.0
Pierre-Yves
 
Posts: 3
Joined: Thu Apr 06, 2017 2:21 pm

Re: Viewing/editing document issue

Postby Pierre-Yves » Mon Apr 10, 2017 8:09 am

But currently I'm using it in local before trying it on the servers.
Pierre-Yves
 
Posts: 3
Joined: Thu Apr 06, 2017 2:21 pm

Re: Viewing/editing document issue

Postby Maxim » Tue Apr 11, 2017 9:46 am

Hello Pierre-Yves!
Can you specify environment in the Integration process you use? What a document manager do you use?
Maxim
 
Posts: 495
Joined: Tue Oct 11, 2016 2:34 pm


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