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Problem with fresh installation

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Problem with fresh installation

Postby mskibick » Mon Dec 12, 2016 10:16 am

Hi!
We're currently looking for collaboration tool in our company, and ONLYOFFICE is amazing with it's online document editing. However I came across problem which I cannot solve.
After fresh docker install, document editor displays File editing start error.
I was trying to solve it but none of answers I found did work.

Sorry for big screenshot
https://s23.postimg.org/4q7h4ddkb/2016_ ... h04_50.png
mskibick
 
Posts: 1
Joined: Mon Dec 12, 2016 8:57 am

Re: Problem with fresh installation

Postby Maxim » Mon Dec 12, 2016 1:07 pm

Hello!
So it's clear that there is no connection (link) between Community Server and Document Server.
1 Specify what OS on your server?
2 You can try to reinstall OnlyOffice that way
3 Or try to change Settings=>DocumentService:
Code: Select all
Document Command Service Address
Document Storage Service Address
Document Conversion Service Address

You need to set ip address of Document server container instead of "onlyoffice-document-server"
Using command
Code: Select all
docker ps
you will find out CONTAINER ID of Document Server
Using command
Code: Select all
docker inspect [CONTAINER ID]
you will find out ip address of CONTAINER ID (you need Document Server container) in th end of file (for example it's 10.0.1.3)
As a result you'll get something like that
http://10.0.1.3/coauthoring/CommandService.ashx - Document Command Service Address
http://10.0.1.3/FileUploader.ashx - Document Storage Service Address
http://10.0.1.3/ConvertService.ashx - Document Conversion Service Address
4 Check ports for containers using command
Code: Select all
docker ps
in column PORTS you must see 80/tcp and 443/tcp
Maxim
 
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Joined: Tue Oct 11, 2016 2:34 pm


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