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[DocumentServer] Conversion Failed

Questions/problems on Docker

[DocumentServer] Conversion Failed

Postby Toumassa » Mon Oct 10, 2016 9:17 am

Hi,

I successfully installed docker version of OnlyOffice/Document Server on my server running Centos 7.2 (kernel 3.10.0-327.36.1.el7.x86_64, Docker version 1.12.1) which meets the minimal hardware requirements.
The servers correctly responds on port 443 with certificates correctly installed. My problem is that when i'm trying to load/edit a document, after loading the application the error "Conversion Failed" appears.
The loaded file is a correct .docx file. You can find a screenshot of the error. Thanks for your help.

Best Regards,
Arthur
Attachments
DocuementServer.jpg
Error while loading a .docx file
DocuementServer.jpg (73.81 KiB) Viewed 1007 times
Toumassa
 
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Re: [DocumentServer] Conversion Failed

Postby Eugenie » Mon Oct 10, 2016 3:24 pm

Please send us .log files of document server from container
/var/log/onlyoffice/documentserver/docservice/out.log

Please send us the whole file to support@onlyoffice.com
Eugenie
 
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