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Download Failed error when opening document

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Download Failed error when opening document

Postby firlevapz » Fri Jul 15, 2016 8:33 am

I installed the current mailserver, document-server and community-server with HTTPS via docker installation script.
From time to time i get this error when I upload a new document or when I share an existing:

"Download Failed. Press OK to return to ..."

Then when i restart the document-server docker container, it usually works again...

I figured out that there is an exception thrown by nodejs an logged in /app/onlyoffice/DocumentServer/logs/documentserver/converter/out.log
Code: Select all
[2016-07-15 08:03:56.280] [ERROR] nodeJS - error downloadFile:url=https://docs.example.com/products/files/httphandlers/filehandler.ashx?action=stream&fileid=37&version=5&stream_auth=206265832982.IJEPMN945PZVF9OO5MPLLIPP2HNDRDEQ2MAUV8KEA;attempt=2;(id=7DAuoz7BW5OqJXh1B4Q_)
Error: Parse Error
    at Error (native)
    at TLSSocket.socketOnData (_http_client.js:320:20)
    at emitOne (events.js:77:13)
    at TLSSocket.emit (events.js:169:7)
    at readableAddChunk (_stream_readable.js:153:18)
    at TLSSocket.Readable.push (_stream_readable.js:111:10)
    at TLSWrap.onread (net.js:531:20)


We would also pay around $50 if someone could help us fixing this issue and have onlyoffice running stable...

Thanks!!
firlevapz
 
Posts: 3
Joined: Wed Jul 13, 2016 12:02 pm

Re: Download Failed error when opening document

Postby Alex » Wed Aug 17, 2016 9:01 am

Hello
Please send a request to server@onlyoffice.com
Provide a detailed description of the issue
Alex
 
Posts: 50
Joined: Sat Nov 07, 2015 3:19 pm

Re: Download Failed error when opening document

Postby nommaz » Mon Dec 19, 2016 8:17 pm

I have the same issue.. If it was resolved please post details
nommaz
 
Posts: 30
Joined: Thu Dec 08, 2016 6:46 am

Re: Download Failed error when opening document

Postby Maxim » Tue Dec 20, 2016 6:55 am

nommaz wrote:I have the same issue.. If it was resolved please post details

Hello!
Please specify server's OS, what installation you're using (docker or pgkes). What error do you see? Please describe the issue in details.
Maxim
 
Posts: 1082
Joined: Tue Oct 11, 2016 2:34 pm

Re: Download Failed error when opening document

Postby nommaz » Sat Dec 31, 2016 12:45 pm

my issue was solved. it was due to using custom https port on document server and some routing issues
nommaz
 
Posts: 30
Joined: Thu Dec 08, 2016 6:46 am

Re: Download Failed error when opening document

Postby Maxim » Tue Jan 03, 2017 8:14 am

Hello!
I'm glad you've solved the problem! We always advice users to use standart ports (80, 443).
Maxim
 
Posts: 1082
Joined: Tue Oct 11, 2016 2:34 pm


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