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Problem with access from the Internet

PostPosted: Thu Nov 09, 2017 3:12 pm
by domcom
Hello Friends.

I'm come across a problem that i can't solve and i don't know why and i hope you can help.

My Problem is, that when a User connects over the Internet to my OnlyOffice, he can't upload or edit any files. I get the errormessage:
ONLYOFFICEâ„¢ is not available. Please contact us at
From the LAN there is no Problem, only from the Internet...

I tryed some different things out, but nothing worked.

I don't know if i done something wrong in the Konfigurations(Documentservice) or what the Problem is.

My Documentservice Settings are:

My OnlyOffice is installed on an Hyper-V Cluster on a VM that is running an Ubuntu 16.04 LTS.
The installation is done with Docker(installation Guid from OO without the Mailserver), and the DMZ is done with a Netscaler(that should be correct configurated).


Re: Problem with access from the Internet

PostPosted: Fri Nov 10, 2017 2:10 pm
by Maxim
Please show your settings of Document Service Location, there is no first one.

Re: Problem with access from the Internet

PostPosted: Tue Nov 14, 2017 2:33 pm
by domcom
Hi maxim.

The Document Service Location is

When i add my DNS to the string nothing changes, i still get the error 302 found.