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Download failed / other erros

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Download failed / other erros

Postby jdelrue » Sun Jul 30, 2017 4:21 pm

When trying to set up the communityserver & documentserver I have following problems:


- When saving documentserver settings in communityserver "timeout expected"

- In the log of communityserver:

2017-07-30 16:07:57,128 ERROR [Threadpool worker] ASC.Api - method error: http://172.17.0.3/api/2.0/files/docserv ... ?__=658299 - Server error
System.Exception: Converter url: The request was canceled.
at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x00103] in <81f324bd65b045678938014202688329>:0
at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl (System.String docServiceUrlApi, System.String docServiceUrlCommand, System.String docServiceUrlStorage, System.String docServiceUrlConverter, System.String docServiceUrlPortal) [0x00034] in <ecab7b00d1a34ac2b0816a1bd936ef06>:0
at (wrapper managed-to-native) System.Reflection.MonoMethod:InternalInvoke (System.Reflection.MonoMethod,object,object[],System.Exception&)
at System.Reflection.MonoMethod.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x00032] in <a07d6bf484a54da2861691df910339b1>:0



- I can however reach the converter api from the community server:



root@4999c732d9ec:/var/log/onlyoffice# wget http://documentserver.jimber.org/ConvertService.ashx
--2017-07-30 16:20:38-- http://documentserver.jimber.org/ConvertService.ashx
Resolving documentserver.jimber.org (documentserver.jimber.org)... 195.134.212.48
Connecting to documentserver.jimber.org (documentserver.jimber.org)|195.134.212.48|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 80 [text/xml]
Saving to: ‘ConvertService.ashx’

100%[========================================================================================================================================================>] 80 --.-K/s in 0s

2017-07-30 16:20:38 (7.23 MB/s) - ‘ConvertService.ashx’ saved [80/80]


- When opening document "download failed"


Been searching for hours, help :?: :D
jdelrue
 
Posts: 1
Joined: Sun Jul 30, 2017 4:16 pm

Re: Download failed / other erros

Postby Maxim » Mon Jul 31, 2017 8:48 am

Hello jdelrue!
1 Do you use separeted servers?
2 Please check servises on the Document Server
Code: Select all
supervisorctl

3 What urls do you use in Community Server's Settings -> Document Service Location
Maxim
 
Posts: 1072
Joined: Tue Oct 11, 2016 2:34 pm


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