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Problem with access from the Internet

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Problem with access from the Internet

Postby domcom » Thu Nov 09, 2017 3:12 pm

Hello Friends.

I'm come across a problem that i can't solve and i don't know why and i hope you can help.

My Problem is, that when a User connects over the Internet to my OnlyOffice, he can't upload or edit any files. I get the errormessage:
ONLYOFFICE™ is not available. Please contact us at support@onlyoffice.com
From the LAN there is no Problem, only from the Internet...

I tryed some different things out, but nothing worked.

I don't know if i done something wrong in the Konfigurations(Documentservice) or what the Problem is.

My Documentservice Settings are:
http://mydomain.com/coauthoring/CommandService.ashx
http://mydomain.com/FileUploader.ashx
http://mydomain.com/ConvertService.ashx
http://mydomain.com

My OnlyOffice is installed on an Hyper-V Cluster on a VM that is running an Ubuntu 16.04 LTS.
The installation is done with Docker(installation Guid from OO without the Mailserver), and the DMZ is done with a Netscaler(that should be correct configurated).

Regards
DomCom
domcom
 
Posts: 7
Joined: Wed Feb 15, 2017 8:03 am

Re: Problem with access from the Internet

Postby Maxim » Fri Nov 10, 2017 2:10 pm

Hello!
Please show your settings of Document Service Location, there is no first one.
Maxim
 
Posts: 1179
Joined: Tue Oct 11, 2016 2:34 pm

Re: Problem with access from the Internet

Postby domcom » Tue Nov 14, 2017 2:33 pm

Hi maxim.

The Document Service Location is
/web-apps/apps/api/documents/api.js

When i add my DNS to the string nothing changes, i still get the error 302 found.
domcom
 
Posts: 7
Joined: Wed Feb 15, 2017 8:03 am

Re: Problem with access from the Internet

Postby Maxim » Mon Nov 20, 2017 11:39 am

Hello domcom!
Please change next
1. "/web-apps/apps/api/documents/api.js" to "/ds-vpath/web-apps/apps/api/documents/api.js"
2.
"http://mydomain.com/coauthoring/CommandService.ashx" - "http://onlyoffice-document-server/coauthoring/CommandService.ashx
"http://mydomain.com/FileUploader.ashx" - "http://onlyoffice-document-server/FileUploader.ashx"
"http://mydomain.com/ConvertService.ashx" - "http://onlyoffice-document-server/ConvertService.ashx"
3. The last one should be your domain name

Example
Document Service Location.png
Document Service Location.png (47.69 KiB) Viewed 16 times
Maxim
 
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