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Webmail "disconnected" from vmail folders

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Webmail "disconnected" from vmail folders

Postby nw2000 » Sun Dec 11, 2016 10:51 am

We are evaluating the community edition , installed using docker , no errors , installed ok, documents editable etc.

Added new user and email but when we send email it arrives in the vmail folder but we do not see it in the webmail interface (it seems to be disconnected from the folder) - does anyone know what can be the problem?

Versions are:
onlyoffice/communityserver:8.9.2.19
onlyoffice/mailserver:1.6.10
onlyoffice/documentserver:4.2.1.4

Are there any tecnical notes available , for instance that explains where documents are stored ecc. ?

Thanks in advance
nw2000
 
Posts: 3
Joined: Sun Dec 11, 2016 10:39 am

Re: Webmail "disconnected" from vmail folders

Postby Maxim » Mon Dec 12, 2016 8:40 am

Hello!
Please specify did you install Community Server with the following command or not:
Code: Select all
bash opensource-install.sh -md "yourdomain.com"
where yourdomain.com is your own domain that will be used for Mail Server.
If it's not than you should reinstall with specified domain.
Maxim
 
Posts: 917
Joined: Tue Oct 11, 2016 2:34 pm

Re: Webmail "disconnected" from vmail folders

Postby nw2000 » Mon Dec 12, 2016 10:29 pm

Thanks for the reply, we decided to reinstall from the beginning, deleted docker containers and images, deleted folder "app"

launched: bash opensource-install.sh -md "ourdomain.com"

We modified main.cf in postfix
mynetworks = 127.0.0.1 192.168.0.0/24
smtpd_client_restrictions = permit_mynetworks, reject

to send a test email, from a client we did:
telnet 192.168.0.92
ehlo ourdomain.com
mail from:<test@gmail.com>
rcpt to:<testuser@ourdomain.com>
data
This is a test, please do not respond
.
quit

the result was the same, email arrived in the user folder in vmail but in webmail user "testuser" is empty.

Activated logs on dovecot , this is what we saw:

Dec 12 22:01:48 imap-login: Info: Disconnected (auth failed, 6 attempts in 33 secs): user=<testuser@ourdomain.com>, method=PLAIN, rip=192.168.0.100, lip=172.18.0.4, TLS, session=<tFEgPn1DgQDAqABk>

We carried on with another test, we loaded thunderbird on a client and tried to login with IMAP , logs say password is not right (CRYPT)

It seems that the passwords are not sync'ing correctly or there is a misconfig. with PLAIN / CRYPT etc. in dovecot

Thanks in advance
nw2000
 
Posts: 3
Joined: Sun Dec 11, 2016 10:39 am

Re: Webmail "disconnected" from vmail folders

Postby John » Thu Dec 15, 2016 2:53 pm

Hello!
Please send to us your zipped logs from the folder /app/onlyoffice/CommunityServer/logs/.
Also send to us screenshot of your mail server settings as as it is specified on the example.
It may be done over private message.
Thank you for the interest in our product.
John
 
Posts: 15
Joined: Wed Oct 26, 2016 1:40 pm

Re: Webmail "disconnected" from vmail folders

Postby nw2000 » Thu Dec 15, 2016 7:28 pm

Cant send by private message , can you give us an email?
Thanks in advance
nw2000
 
Posts: 3
Joined: Sun Dec 11, 2016 10:39 am

Re: Webmail "disconnected" from vmail folders

Postby John » Fri Dec 16, 2016 2:58 pm

Hello!
Our email was sent to you over private message.
Feel free to contact us here if you will have any questions or suggestions.
John
 
Posts: 15
Joined: Wed Oct 26, 2016 1:40 pm

Re: Webmail "disconnected" from vmail folders

Postby John » Mon Dec 19, 2016 2:20 pm

Hello!
We have checked your MX record. It sends to mail.yourdomain.com, though it should be yourdomain.com. If you want to use our mailserver you need to fix MX record.
Detailed information was sent to you over private message.
Thank you for the interest in our product.
John
 
Posts: 15
Joined: Wed Oct 26, 2016 1:40 pm


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