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putting OnlyOffice online - "ONLYOFFICE is not available"

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putting OnlyOffice online - "ONLYOFFICE is not available"

Postby mafyou » Fri Jul 29, 2016 1:23 pm

Hello,
I downloaded the OnlyOffice VirtualBox image (Ubuntu) and am running it on a Windows 10 box. I followed the given network instructions plus I gave the virtual machine a static IP on my network. OnlyOffice was working great on our internal network.

Now I'm working to add internet access.

I do not have great network admin support. I finally got them to forward port 8888 to port 80 on the virtual machine. Now when I access it that way (be it internet or external from our network), I can login fine but the document editor will not come up. I get the message "ONLYOFFICE is not available. Please contact us at support@onlyoffice.com". I came here since I'm running the Community version.

I researched the error but the scenarios that I saw were a bit different from mine and I've been unable to nail down the issue. Any suggestions appreciated.
mafyou
 
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Joined: Fri Jul 29, 2016 1:12 pm

Re: putting OnlyOffice online - "ONLYOFFICE is not available

Postby Eugenie » Wed Aug 10, 2016 11:11 am

Hello,

First of all, to solve the issue, you need to indicate for Document Server external IP addresses.
Eugenie
 
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am


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