Try the fastest and simplest way to install ONLYOFFICE

putting OnlyOffice online - "ONLYOFFICE is not available"

Issues during installation and related to database

putting OnlyOffice online - "ONLYOFFICE is not available"

Postby mafyou » Fri Jul 29, 2016 1:23 pm

I downloaded the OnlyOffice VirtualBox image (Ubuntu) and am running it on a Windows 10 box. I followed the given network instructions plus I gave the virtual machine a static IP on my network. OnlyOffice was working great on our internal network.

Now I'm working to add internet access.

I do not have great network admin support. I finally got them to forward port 8888 to port 80 on the virtual machine. Now when I access it that way (be it internet or external from our network), I can login fine but the document editor will not come up. I get the message "ONLYOFFICE is not available. Please contact us at". I came here since I'm running the Community version.

I researched the error but the scenarios that I saw were a bit different from mine and I've been unable to nail down the issue. Any suggestions appreciated.
Posts: 1
Joined: Fri Jul 29, 2016 1:12 pm

Re: putting OnlyOffice online - "ONLYOFFICE is not available

Postby Eugenie » Wed Aug 10, 2016 11:11 am


First of all, to solve the issue, you need to indicate for Document Server external IP addresses.
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am

Return to Installation / Database

Who is online

Users browsing this forum: No registered users and 2 guests