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XML Parsing Error after download

XML Parsing Error after download

Postby zwnk » Tue Oct 17, 2017 12:25 pm

Hi there,

we are facing a XML Parsing Error in document.xml after the docx file is Downloaded and we are trying to open it with Mircosoft Word.

We have docx file can be uploaded without any problem to the document server. It is also no problem to open it with our OnlyOffice Community Edition Server(Version 9.1.1.418).
But after a user did an edit and the document is downloaded, Word shows a XML Parsing Error!
We tried different Mircosoft Word Versions and get always the same error. So it looks like OnlyOffice is messing up the document.xml somehow.
Do you have some suggestions to find out what is causing the issue?

I dont want to upload the file here. If you can give me an email address i will mail it to you.

Cheers,
David
zwnk
 
Posts: 7
Joined: Fri Sep 08, 2017 12:05 am

Re: XML Parsing Error after download

Postby zwnk » Tue Oct 17, 2017 12:33 pm

The ONLYOFFICE Desktop Editor is still able to open the file.
But we need to make the final edit with word.
zwnk
 
Posts: 7
Joined: Fri Sep 08, 2017 12:05 am

Re: XML Parsing Error after download

Postby Maxim » Thu Oct 19, 2017 11:12 am

Hello zwnk!
Send it with link to the thread to support@onlyoffice.com or you can send it via PM.
Maxim
 
Posts: 1162
Joined: Tue Oct 11, 2016 2:34 pm

Re: XML Parsing Error after download

Postby zwnk » Fri Oct 20, 2017 7:37 pm

I sent an email to your support address.
zwnk
 
Posts: 7
Joined: Fri Sep 08, 2017 12:05 am

Re: XML Parsing Error after download

Postby Maxim » Wed Oct 25, 2017 10:53 am

Hello zwnk!
To understand where the problem is we need to analyze your original file you uploaded into Onlyoffice server before editing in Onlyoffice.
Please send us the original file. Also specify please version of Document Server.
Maxim
 
Posts: 1162
Joined: Tue Oct 11, 2016 2:34 pm


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