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502 Bad Gateway

502 Bad Gateway

Postby Dean » Thu May 21, 2015 9:03 am

Dear ONLYOFFICE users!

Some of you might have met this error while using our Linux-version:

Image

This error is connected to the Mono incorrect functioning in some of the Linux-systems. After a little step of work monoserve stops, so nginx cannot connect ot it and returns 502 error.

For your convenience we published the list of the Linux kernel versions, which didn't cause the error while testing.

If you've noticed the error appearing with these kernel versions or have any information of other versions that do not return the error, please, let us know about it.
Dean
 
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Re: 502 Bad Gateway

Postby RAurelian » Thu May 21, 2015 12:43 pm

Hi,

I`ve also encountered this error on: Cent OS 7 x64 (Linux 3.10.0-229.1.2.el7.x86_64 #1 SMP Fri Mar 27 03:04:26 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux)

It only occurs when the server is under stress, namely when 5-7 people are using it at a time (which should not be that much of a problem, since the VM has 6 CPU cores + 6GB RAM and all components are moden and fast).

Is there a fix for this?
RAurelian
 
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Re: 502 Bad Gateway

Postby ThinkPrivacy » Sun May 24, 2015 10:23 pm

I second a request for a fix for this. I setup everything in a VM fine but as soon as I tried to push to a production server I get the Bad Gateway error and can't seem to get past it.
ThinkPrivacy
 
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Re: 502 Bad Gateway

Postby AnaMih » Mon May 25, 2015 11:57 am

Sorry indeed for any inconveniences this may have caused. The new version with improved performance will be available within the next two weeks.
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Re: 502 Bad Gateway

Postby gtw » Mon May 25, 2015 11:00 pm

I'm using Ubuntu 14.04 x64 and have the 502 Bad Gateway error.
gtw
 
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Re: 502 Bad Gateway

Postby Dean » Tue May 26, 2015 8:33 am

Please ugrade the Kernel Version to 3.19. That shall fix the issue.
Dean
 
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Re: 502 Bad Gateway

Postby Putdeksel » Wed Jun 03, 2015 11:13 pm

I'm having the same problem.

Onlyoffice is installed on Ubuntu 15.04 (with Kernel Version 3.19) using the one click installation.
When just installed, in the browser I can see the startup process going up to 25% then it freezes and when I refresh I get the 502.
Putdeksel
 
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Re: 502 Bad Gateway

Postby Dean » Thu Jun 04, 2015 8:28 am

What was the method of the ONLYOFFICE installation and the products installed?
Dean
 
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Re: 502 Bad Gateway

Postby Putdeksel » Fri Jun 05, 2015 6:28 am

Putdeksel wrote:using the one click installation.


Installing both the community edition and the document server. One try with mailserver and one try without.
Putdeksel
 
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Re: 502 Bad Gateway

Postby Dean » Thu Jun 11, 2015 1:39 pm

We have fixed it in a current version and will release it soon, Sorry for the inconvenience!
Dean
 
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