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The file cannot be accessed right now.

The file cannot be accessed right now.

Postby jbakuwel » Fri Oct 12, 2018 2:51 am

Hi there,

OnlyOffice running on Debian Linux 9, DEB version 5.1.5-59

ii onlyoffice-communityserver 9.6.3.691
ii onlyoffice-documentserver 5.1.5-59
ii nodejs 6.14.4-1nodesource1

I frequently get the message "The file cannot be accessed right now" when editing a document and there is a corresponding (?) message in /var/log/onlyoffice/documentserver/docservice/out.log:

[2018-10-12 15:16:52.742] [WARN] nodeJS - error description: docId = NYN_utBwQv3IJIB2hzM_ errorId = Update Version error
[2018-10-12 15:17:10.776] [WARN] nodeJS - error description: docId = NYN_utBwQv3IJIB2hzM_ errorId = Update Version error
[2018-10-12 15:17:44.686] [WARN] nodeJS - error description: docId = SJRvcNSFvfJMmkMf8eE_ errorId = Update Version error
[2018-10-12 15:30:36.526] [WARN] nodeJS - error description: docId = kn5b5KfW0opp6pY78VY_ errorId = Update Version error

There is a reference on this board suggesting I increase the verbosity of the log that contains instructions how to do that but that is for an owncloud instance??

kind regards,
Jan
jbakuwel
 
Posts: 10
Joined: Fri Jun 15, 2018 5:37 am

Re: The file cannot be accessed right now.

Postby Carl » Mon Oct 15, 2018 10:32 am

Hello Jan,

Please try to update the document server to version 5.2 and check if the issue persists.

As for logging, you can increase its level in this config /etc/onlyoffice/documentserver/log4js/production.json ("nodeJS": "WARN" => "ALL")
Carl
 
Posts: 92
Joined: Thu Apr 12, 2018 10:00 am


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