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Document Server - Times out

Issues during installation and related to database

Document Server - Times out

Postby sbeaver » Fri Mar 10, 2017 10:18 pm

We are evaluating OnlyOffice.

The current version of Community Server was downloaded this week and installed per the instructions on a Centos 7 VM. It works well. A have been able to create users & groups, create folders, upload documents etc.

We downloaded Document server and installed it per the LInux install instructions. At first I was not able to get Community Server to communicate with the Document server. Then I realized that the settings provided in the instructions (https://helpcenter.onlyoffice.com/serve ... erver.aspx) are in a different order to the settings boxes in the configuration settings page :( Once I fixed this and put the correct settings in the correct boxes, the settings saved successfully and a pencil icon appeared alongside my documents. - It would really help if that document were changed to match the settings page!

When I click on the edit icon (pencil) a new window opens and I see "Loading" plus a small animation. After several seconds I see a "The connection is too slow, some of the components could not be loaded. Please reload the page." message.

These are the settings I installed:

Document Editing Service Address
http://onlyoffice-ds.test.com//web-apps ... nts/api.js
Document Command Service Address
http://onlyoffice-ds.test.com/coauthori ... rvice.ashx
Document Storage Service Address
http://onlyoffice-ds.test.com/FileUploader.ashx
Document Conversion Service Address
http://onlyoffice-ds.test.com/ConvertService.ashx
Community Server Address
http://onlyoffice.test.com/

Both servers are on the same subnet. There are no firewall rules or other restrictions. I have verified communications between both servers.

I would appreciate your advice on how to trouble-shoot this issue. I have tested with IP addresses instead of host names. The results are the same.
sbeaver
 
Posts: 6
Joined: Fri Mar 10, 2017 10:04 pm

Re: Document Server - Times out

Postby Maxim » Mon Mar 13, 2017 9:57 am

Hello sbeaver!
Maybe your issue is connected to your another one. There are no fonts and as a result you won't be able to edit file.
Maxim
 
Posts: 1077
Joined: Tue Oct 11, 2016 2:34 pm


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