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Download Failed after installation

Issues during installation and related to database

Download Failed after installation

Postby andreylp » Mon Oct 30, 2017 9:15 am

Hello. An error occurs while saving document server settings. If I want to create or change previously created document, the system shows an error "Download Failed".
Image


In log file
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: ex=System.ArgumentException: An item with the same key has already been added. Key: SERVER_NAME
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at System.Collections.Generic.Dictionary`2[TKey,TValue].TryInsert (TKey key, TValue value, System.Collections.Generic.InsertionBehavior behavior) [0x000c1] in <591e184b78744b7b966fda7f1323fb4f>:0
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at System.Collections.Generic.Dictionary`2[TKey,TValue].Add (TKey key, TValue value) [0x00000] in <591e184b78744b7b966fda7f1323fb4f>:0
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at HyperFastCgi.AppHosts.AspNet.AspNetNativeWebRequest.AddServerVariable (System.String name, System.String value) [0x00000] in <bddc0c4ec1f14767bec937e9673908f1>:0
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at HyperFastCgi.Transports.BaseAppHostTransport.AddServerVariable (System.UInt64 requestId, System.Int32 requestNumber, System.String name, System.String value) [0x00041] in <bddc0c4ec1f14767bec937e9673908f1>:0
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andreylp
 
Posts: 5
Joined: Mon Oct 30, 2017 9:05 am

Re: Download Failed after installation

Postby Maxim » Mon Oct 30, 2017 11:30 am

Hello andreylp!
So as i understand you have two separate servers: Document Server (192.168.8.102) and Community Server (192.168.8.103), right?
If it's so please set correct value in "Community Server Address" 192.168.8.102 to 192.168.8.103 (Community Server).
Maxim
 
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Joined: Tue Oct 11, 2016 2:34 pm

Re: Download Failed after installation

Postby andreylp » Mon Oct 30, 2017 12:22 pm

Maxim wrote:Hello andreylp!
So as i understand you have two separate servers: Document Server (192.168.8.102) and Community Server (192.168.8.103), right?
If it's so please set correct value in "Community Server Address" 192.168.8.102 to 192.168.8.103 (Community Server).


Thanks for your advice! Yes, it's right. I have changed value, after i saw message: 'Command url: The remote server returned an error: (404) Not Found.'

I tried changed web.appsettings.config, after document is opened! But if write something, a window appears: 'File editing start error'.
andreylp
 
Posts: 5
Joined: Mon Oct 30, 2017 9:05 am

Re: Download Failed after installation

Postby Maxim » Mon Oct 30, 2017 1:11 pm

Hello!
Why did you try to change web.appsettings.config? Is it really needed?
Please check if the Document Server works - put in browser's tab http://192.168.8.102/web-apps/apps/api/documents/api.js
Maxim
 
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Joined: Tue Oct 11, 2016 2:34 pm

Re: Download Failed after installation

Postby andreylp » Mon Oct 30, 2017 1:13 pm

Maxim wrote:Hello!
Why did you try to change web.appsettings.config? Is it really needed?
Please check if the Document Server works - put in browser's tab http://192.168.8.102/web-apps/apps/api/documents/api.js



Maxim wrote:Is it really needed?

No, it was test.

Maxim wrote:Please check if the Document Server works

Server works, all configuration files can be open.
andreylp
 
Posts: 5
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Re: Download Failed after installation

Postby Maxim » Tue Oct 31, 2017 6:54 am

Hello andreylp!
Have you changed ip address of Community Server Address?
Does it work now correctly?
Maxim
 
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Joined: Tue Oct 11, 2016 2:34 pm

Re: Download Failed after installation

Postby andreylp » Tue Oct 31, 2017 8:27 am

Maxim wrote:Hello andreylp!
Have you changed ip address of Community Server Address?
Does it work now correctly?

No, it doesn't :(
I have changed value, after i saw message: 'Command url: The remote server returned an error: (404) Not Found.'
Document can open, but if write something, a window appears: 'File editing start error'.
andreylp
 
Posts: 5
Joined: Mon Oct 30, 2017 9:05 am

Re: Download Failed after installation

Postby andreylp » Tue Oct 31, 2017 9:30 am

I reinstalled Community Server. It's works. Thanks for your help.
andreylp
 
Posts: 5
Joined: Mon Oct 30, 2017 9:05 am

Re: Download Failed after installation

Postby Maxim » Fri Nov 10, 2017 7:44 am

Hello andreylp!
Not surprised :D
Maxim
 
Posts: 1744
Joined: Tue Oct 11, 2016 2:34 pm


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