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Error of loading the editor

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Error of loading the editor

Postby fred80 » Wed Dec 07, 2016 5:36 pm

Hi

I have installed the EE of onlyoffice, docker version on ubuntu 16.04.

All seems to be ok but when I want to edit a document I have the message "Erreur de démarrage de la modification de fichier" (en francais) (error to load file editor )

The same installation was Ok in the free edition.

I do this for the communityServer :
------------------------------------------------------------------------
#!/bin/bash

NET="--net onlyoffice"
PORTS="-p 80:80 -p 5222:5222 -p 443:443"
VOLUMES="-v /opt/onlyoffice/data:/var/www/onlyoffice/Data -v /opt/onlyoffice/logs:/var/log/onlyoffice -v /opt/onlyoffice/DocumentServer/data:/var/www/onlyoffice/DocumentServerData -v /opt/ControlPanel/data:/var/www/onlyoffice-controlpanel/Data -v /opt/ControlPanel/logs:/var/log/onlyoffice-controlpanel"
VARIABLES="-e DOCUMENT_SERVER_PORT_80_TCP_ADDR=onlyoffice-document-server_EE -e CONTROL_PANEL_PORT_80_TCP=80 -e CONTROL_PANEL_PORT_80_TCP_ADDR=onlyoffice-control-panel -e MYSQL_SERVER_HOST="172.30.185.214" -e MYSQL_SERVER_PORT="3306" -e MYSQL_SERVER_DB_NAME=onlyofficeEE -e MYSQL_SERVER_USER=onlyoffice -e MYSQL_SERVER_PASS=********"

docker run -i -t -d --restart=always --name onlyoffice-community-server $NET $PORTS $VOLUMES $VARIABLES onlyoffice4enterprise/communityserver-ee:8.9.2.14

----------------------------------------------------------------------------------------------------------------
And for the DocumentServer :

docker run --net onlyoffice -i -t -d --restart=always --name onlyoffice-document-server_EE -v /opt/onlyoffice/DocumentServer/data:/var/www/onlyoffice/Data -v /opt/onlyoffice/DocumentServer/logs:/var/log/onlyoffice onlyoffice4enterprise/documentserver-ee:4.1.8.1

Here are the logs of :

/opt/onlyoffice/logs/web.files.12-07.log

at ASC.Web.Files.Services.WCFService.FileStorageServiceController.StartEdit (System.String fileId, System.String docKeyForTrack, System.Boolean asNew, System.Boolean editingAlone, System.String doc) [0x00057] in <f07a96b9081c4d84845d1bd4f4adc3b4>:0
2016-12-07 17:45:30,235 DEBUG [Threadpool worker] ASC.Files - DocService command Info fileId '253' docKey 'kgjyYwQQ15Be5i1_jqM_' callbackUrl 'http://172.30.185.217:80/products/files/httphandlers/filehandler.ashx?action=track&vkey=UWV5LzYzYmNZMTNnalc5SXVEdHZTaTRvSmZMeDVuaGpEQldjUGlpZVNmUT0_IjI1MyI1&new=false' users '' status ''
2016-12-07 17:45:30,244 ERROR [Threadpool worker] ASC.Files - DocService command error
System.Net.WebException: Error: NameResolutionFailure
at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <59be416de143456b88b9988284f43350>:0
at System.Net.HttpWebRequest.GetResponse () [0x0000e] in <59be416de143456b88b9988284f43350>:0
at ASC.Web.Core.Files.DocumentService.CommandRequest (System.String documentTrackerUrl, ASC.Web.Core.Files.DocumentService+CommandMethod method, System.String documentRevisionId, System.String callbackUrl, System.String users, System.String status) [0x000cb] in <8849cbac4f5745398fac8df9a9df37ba>:0
at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.Command (ASC.Web.Core.Files.DocumentService+CommandMethod method, System.String docKeyForTrack, System.Object fileId, System.String callbackUrl, System.String users, System.String status) [0x00045] in <f07a96b9081c4d84845d1bd4f4adc3b4>:0
2016-12-07 17:45:30,249 ERROR [Threadpool worker] ASC.Files - System.Exception: Erreur de démarrage de la modification de fichier
at ASC.Web.Files.Services.WCFService.FileStorageServiceController.StartEdit (System.String fileId, System.String docKeyForTrack, System.Boolean asNew, System.Boolean editingAlone, System.String doc) [0x00057] in <f07a96b9081c4d84845d1bd4f4adc3b4>:0


thanks
fred80
 
Posts: 9
Joined: Thu Nov 17, 2016 8:58 am

Re: Error of loading the editor

Postby fred80 » Wed Dec 07, 2016 5:57 pm

I have resolved the issue by putting the @ip of the DS adress instead of the name
fred80
 
Posts: 9
Joined: Thu Nov 17, 2016 8:58 am


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