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Error when i try to modify our LDAP setting

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Re: Error when i try to modify our LDAP setting

Postby dsi-lille » Wed Oct 05, 2016 8:51 am

Hi,

apparently since the last update of the control panel (1.6.0.63 to 1.6.0.64), It works all the time now.
I hope it will continue.

About the slow authentication i created an other topic

Thanks a lot for your time and your help,
Yoann.
dsi-lille
 
Posts: 151
Joined: Mon Jul 11, 2016 1:47 pm

Re: Error when i try to modify our LDAP setting

Postby dsi-lille » Fri Mar 10, 2017 10:23 am

Hi,

the problem has reappear : i get this error : "Internal server error" when i try to sync the users with our LDAP from the controlpanel.

in the log :

Code: Select all
2017-03-10 11:21:05,719 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:07,718 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:09,718 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:11,722 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:13,718 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:15,715 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:17,725 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:19,720 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:21,718 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 11:21:23,720 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":true,"id":"b75cb2e4-2df9-451a-aa97-041360a5775f","status":"Enregistrement des utilisateurs","error":"Erreur
 interne du serveur.","percents":100,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}


Thanks,
Yoann
dsi-lille
 
Posts: 151
Joined: Mon Jul 11, 2016 1:47 pm

Re: Error when i try to modify our LDAP setting

Postby Maxim » Fri Mar 10, 2017 11:25 am

Hello Yoann!
Somebody deleted user's profile "Syncing user: profile removed" during LDAP synchronization. It needs resynchronization.
Maxim
 
Posts: 1237
Joined: Tue Oct 11, 2016 2:34 pm

Re: Error when i try to modify our LDAP setting

Postby dsi-lille » Fri Mar 10, 2017 1:07 pm

Hello Maxim,

thanks for your answer.

It works now but there still some "Syncing user: profile removed" in the log :

Code: Select all
2017-03-10 13:56:34,367 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:36,383 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:38,370 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:40,373 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:42,370 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:44,373 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:46,374 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:48,369 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:50,370 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:52,374 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:54,379 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:56,368 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:56:58,372 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:00,377 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:02,411 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:04,374 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:06,380 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:08,360 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:10,381 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:12,379 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:14,372 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:16,369 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:18,375 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:20,372 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:22,372 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:24,420 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:26,374 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:28,371 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:30,371 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Récupération  de la liste d'utilisateurs du ser
veur LDAP","error":"","percents":15,"certificateConfirmRequest":null,"source":""}}
2017-03-10 13:57:32,372 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":33,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:34,402 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":38,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:36,396 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":43,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:38,394 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":48,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:40,380 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":51,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:42,381 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":54,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:44,377 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":58,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:46,361 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":61,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}
2017-03-10 13:57:48,397 DEBUG [Threadpool worker] ASC.Api - response:{"count":1,"status":0,"statusCode":200,"response":{"completed":false,"id":"b26a2c90-bbff-4c53-96ea-b047c83ac490","status":"Enregistrement des utilisateurs","error":"","pe
rcents":64,"certificateConfirmRequest":null,"source":"Syncing user: profile removed"}}


I don't know why sometimes it works and sometimes i get an error.
Do i need to perform this action without users on the platform ?
dsi-lille
 
Posts: 151
Joined: Mon Jul 11, 2016 1:47 pm

Re: Error when i try to modify our LDAP setting

Postby Maxim » Mon Mar 13, 2017 8:30 am

Hello Yoann!
It doesn't matter with users or without. The error in log - it's a bug, we've already fixed it. Wait for next LDAP release.
Maxim
 
Posts: 1237
Joined: Tue Oct 11, 2016 2:34 pm

Re: Error when i try to modify our LDAP setting

Postby dsi-lille » Mon Mar 13, 2017 11:07 am

Great !
Thanks a lot.

Yoann
dsi-lille
 
Posts: 151
Joined: Mon Jul 11, 2016 1:47 pm

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