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Update to 9.5 --> problems with login and document editing

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Update to 9.5 --> problems with login and document editing

Postby kiar » Sun Nov 05, 2017 8:21 pm

Hello,

This topic is the next part of this topic : viewtopic.php?f=31&t=10438

I've done the update of the community server to 9.5. My installation is Onlyoffice Enterprise Version on Debian Stretch with Docker.
The user database is sync with ldap.
The mail module of onlyoffice is disabled.

I have new problems with this upgrade :

1) After a few time, many users cannot login anymore. I checked the ldap server, it gets the request and answer the query properly. In the CS log, I found :

Code: Select all
2017-11-05 10:32:37,299 ERROR [Threadpool worker] ASC.ActiveDirectory.LdapUserManager - TrySyncLdapUser(SID: 'fc32edbc-3267-1037-9d0b-35d54bd6d776', Email: user@domain.com) failed. Error: System.Exception: The user did not pass the configuration check by ldap user settings
  at ASC.ActiveDirectory.LdapUserManager.TryCheckAndSyncToLdapUser (System.Tuple`2[T1,T2] ldapUserInfo, ASC.ActiveDirectory.Base.LdapUserImporter importer, ASC.Core.Users.UserInfo& userInfo) [0x0002c] in <9776f197a05847cca88c430b31cebf7f>:0


I don't know what "The user did not pass the configuration check by ldap user settings" means.

2) It is not possible anymore to edit a document. I get the error "File editing start error". I've done a screenshot from our settings :

screen005.png
screen005.png (88.78 KiB) Viewed 65 times


This is a screenshot from the old one, I think for the document editing address I've seen /ds-vpath/web-apps/....

3) The user don't become a notification anymore, if I share a document. Is it because I disabled the mail module ?

With all this problems, I have installed a test environment, and done a fresh install of Onlyoffice, with the same methods as usual :

Code: Select all
wget http://download.onlyoffice.com/install/enterprise-install.sh
bash enterprise-install.sh -ims false


The install is on the same server ( virtual ), and it works without problem : login, sync ldap, document editing, notification not tested.
Here the difference between the fresh install and the old with update :

Fresh install :
Code: Select all
# docker ps
CONTAINER ID        IMAGE                                                COMMAND                  CREATED             STATUS              PORTS                                                                                                                               NAMES
b2fe71740a5b        onlyoffice4enterprise/communityserver-ee:9.5.1.517   "/usr/bin/dumb-ini..."   17 hours ago        Up 19 minutes       0.0.0.0:80->80/tcp, 0.0.0.0:443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, 9888/tcp   onlyoffice-community-server
b5d064bc3fbb        onlyoffice4enterprise/controlpanel-ee:2.2.0.130      "/usr/bin/dumb-ini..."   17 hours ago        Up 19 minutes       80/tcp, 443/tcp, 9833-9834/tcp                                                                                                      onlyoffice-control-panel
f7dded2aaef5        onlyoffice4enterprise/documentserver-ee:5.0.3.41     "/bin/sh -c 'bash ..."   17 hours ago        Up 19 minutes       80/tcp, 443/tcp                                                                                                                     onlyoffice-document-server
8f264f2ea67e        mysql:5.7                                            "docker-entrypoint..."   17 hours ago        Up 19 minutes       3306/tcp                                                                                                                            onlyoffice-mysql-server


Old with update :
Code: Select all
# docker ps
CONTAINER ID        IMAGE                                                COMMAND                  CREATED             STATUS              PORTS                                                                                                                               NAMES
ed7387034ea1        onlyoffice4enterprise/documentserver-ee:5.0.3.41     "/bin/sh -c 'bash ..."   11 hours ago        Up 11 hours         80/tcp, 443/tcp                                                                                                                     onlyoffice-document-server
0da1138fe933        onlyoffice4enterprise/controlpanel-ee:2.2.0.130      "/usr/bin/dumb-ini..."   11 hours ago        Up 11 hours         80/tcp, 443/tcp, 9833-9834/tcp                                                                                                      onlyoffice-control-panel
4ee105d94da2        onlyoffice4enterprise/communityserver-ee:9.5.1.517   "/usr/bin/dumb-ini..."   11 hours ago        Up 11 hours         0.0.0.0:80->80/tcp, 0.0.0.0:443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, 9888/tcp   onlyoffice-community-server
3d825a72d591        onlyoffice/mailserver:1.6.27                         "/bin/sh -c 'expor..."   3 months ago        Up 11 hours         0.0.0.0:25->25/tcp, 0.0.0.0:143->143/tcp, 3306/tcp, 0.0.0.0:587->587/tcp, 8081/tcp                                                  onlyoffice-mail-server


May I forgot a step with my upgrade to 9.5 ?

Without document editing, it is not possible for me to let this in production, and I have to get a backup and go to the old version.
I really need to solve this issue, we can't use normally onlyoffice since 2 months, and the user become impatient.

Thanks.
Last edited by kiar on Sun Nov 12, 2017 10:26 am, edited 1 time in total.
kiar
 
Posts: 44
Joined: Tue Oct 04, 2016 7:31 am

Re: Update to 9.5 --> problems with login and document editi

Postby dheimerl » Tue Nov 07, 2017 6:13 pm

I am having the same issue, upgraded to 9.5 and LDAP users cannot login. Were you able to figure anything out?
dheimerl
 
Posts: 3
Joined: Thu Mar 24, 2016 6:31 pm

Re: Update to 9.5 --> problems with login and document editi

Postby Maxim » Fri Nov 10, 2017 12:39 pm

Hello!
Please specify did you solve the problem?
So concerning to Document Service Location
If you use docker it should look like
Document Service.png
Document Service.png (40.05 KiB) Viewed 74 times
Maxim
 
Posts: 1179
Joined: Tue Oct 11, 2016 2:34 pm

Re: Update to 9.5 --> problems with login and document editi

Postby kiar » Sun Nov 12, 2017 10:30 am

Hello,

I didn't solve the login problem.
I will try to change the path for our document editing problem.
kiar
 
Posts: 44
Joined: Tue Oct 04, 2016 7:31 am

Re: Update to 9.5 --> problems with login and document editi

Postby Maxim » Fri Nov 17, 2017 10:06 am

Hello kiar!
Have you solved the issue?
What docker versions you had before update?
Fresh install - There is MySQL 5.7
Old with update - also there must be MySQL 5.5 container if you updated via script with [-u true] parameter
How did you update OO server- using script or Control Panel?
Maxim
 
Posts: 1179
Joined: Tue Oct 11, 2016 2:34 pm

Re: Update to 9.5 --> problems with login and document editi

Postby kiar » Fri Nov 17, 2017 10:12 am

Hello Maxim,

Thanks for asking.
I've done yesterday a backup and then an update.
With your advice the document editing works perfectly, with an new graphic interface.
I've no longer login problem, and the notifications are coming, it's great !

I let all my coworker test it the next few days, but I think it is solved, thanks !
I didn't get any issue today.

Great tool :)

kiar
kiar
 
Posts: 44
Joined: Tue Oct 04, 2016 7:31 am

Re: Update to 9.5 --> problems with login and document editi

Postby Maxim » Fri Nov 17, 2017 10:29 am

Hello kiar!
Great tool :)

;)
Maxim
 
Posts: 1179
Joined: Tue Oct 11, 2016 2:34 pm


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