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Download Failed error when opening document

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Download Failed error when opening document

Postby Khaji » Tue Jul 18, 2017 11:17 am

Hi all,

I have a EE OnlyOffice and HTTPS work for Community Server but when i acces to Document Server i hace this error about 2/3 min "Download Failed. Press OK to return to ..."

Error in console

Code: Select all
[2017-07-18 09:44:29.506] [ERROR] nodeJS - error downloadFile:url=https://ged.mycaelis.fr:443/products/files/httphandlers/filehandler.ashx?action=stream&fileid=99&version=1&stream_auth=238066947752.R5HY0HMQTADHTVECNY5UDSFMTGEDY8SNNC83ZDY3VW&X-REWRITER-URL=https%3a%2f%2f10.62.255.28%3a443;attempt=1;code:ETIMEDOUT;connect:true;(id=xayBaS0_aSzVPpLR1ww_)
Error: ETIMEDOUT
    at Timeout._onTimeout (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:852:19)
    at ontimeout (timers.js:386:14)
    at tryOnTimeout (timers.js:250:5)
    at Timer.listOnTimeout (timers.js:214:5)


I have Docker Version and all work in http but not in https.

Thx for help.

Regard

D
Khaji
 
Posts: 9
Joined: Thu Jun 08, 2017 4:27 pm

Re: Download Failed error when opening document

Postby Maxim » Tue Jul 18, 2017 11:36 am

Hello Khaji!
Did you install using Control panel?
Do you use self-signed or commecial SSL certs?
Maxim
 
Posts: 1179
Joined: Tue Oct 11, 2016 2:34 pm

Re: Download Failed error when opening document

Postby Khaji » Tue Jul 18, 2017 11:38 am

Hey !

1) Yes
2) Commercial SSL Cert

Thx
Khaji
 
Posts: 9
Joined: Thu Jun 08, 2017 4:27 pm

Re: Download Failed error when opening document

Postby Khaji » Tue Jul 18, 2017 12:22 pm

Hello Maxim,

Yes i have install using control panel.

I use a commercial SSL certs.

Thx for help.
Khaji
 
Posts: 9
Joined: Thu Jun 08, 2017 4:27 pm

Re: Download Failed error when opening document

Postby Khaji » Wed Jul 26, 2017 8:06 am

Hello,

Can i have a response with solution ?

Thx
Khaji
 
Posts: 9
Joined: Thu Jun 08, 2017 4:27 pm

Re: Download Failed error when opening document

Postby Maxim » Thu Jul 27, 2017 6:30 am

Hello Khaji!
Please specify did you update onlyoffice server to the latest version?
Maxim
 
Posts: 1179
Joined: Tue Oct 11, 2016 2:34 pm

Re: Download Failed error when opening document

Postby Khaji » Thu Jul 27, 2017 7:36 am

Yes the last update are install.
Khaji
 
Posts: 9
Joined: Thu Jun 08, 2017 4:27 pm


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