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Documents / Spreadsheets rolling back to blank

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Documents / Spreadsheets rolling back to blank

Postby kb.stellent » Thu Feb 09, 2017 7:24 am


We have community server and document server installed.
There were a number of times when a few of the spreadsheets and documents we've been editing for quite some time just suddenly goes back to a blank page.

Sample scenario:
1.Create spreadsheet.
2. Share to other users.
3. Users use and edit on this sheet.
4. After ~8 days of use, the first thing we see in the morning is a blank version of that spreadsheet with NO revision history.

It happened:
a. Randomly on spreadsheets and documents.
b. ~5 shared documents, ~3 in common documents, ~1 personal document (not shared)
c. Number of days being used before going blank is random as well.
d. Daily back-up is inconvenient as we have more than 30 documents being used regularly,
Posts: 1
Joined: Thu Feb 09, 2017 7:12 am

Re: Documents / Spreadsheets rolling back to blank

Postby Maxim » Thu Feb 09, 2017 12:43 pm

Hello kb.stellent!
Please give us more info!
Specify what OS you're using on server?
What OnlyOffice installation you've installed (Docker or not)?
Posts: 381
Joined: Tue Oct 11, 2016 2:34 pm

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