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Editor doesn't work on developer edition

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Editor doesn't work on developer edition

Postby cyam » Tue Jul 03, 2018 4:54 am

https://helpcenter.onlyoffice.com/serve ... ation.aspx

I have followed the steps on above link to install Developer Edition Document Server, and I have reached to the page localhost/example

I can create document, spreadsheet and presentation, also I can download them, but viewing and editing don't seem working well, as it just keeping loading...

Can anyone please help.. Many thanks!
cyam
 
Posts: 5
Joined: Tue Jul 03, 2018 4:28 am

Re: Editor doesn't work on developer edition

Postby Maxim » Tue Jul 03, 2018 6:20 am

Hello cyam!
1. What is windows version? Id it fresh installation?
2. Did you get any errors while installation process?
3. Logs?
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm

Re: Editor doesn't work on developer edition

Postby cyam » Tue Jul 03, 2018 6:31 am

Maxim wrote:Hello cyam!
1. What is windows version? Id it fresh installation?
2. Did you get any errors while installation process?
3. Logs?


1) Windows10
2) There are some node npm error during installation, I clicked "OK" for all of them and the installation completed
3) In Folder DocumentServer>Log>converter>out (many of below log)
[ERROR] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
at Object.exports._errnoException (util.js:1020:11)
at exports._exceptionWithHostPort (util.js:1043:20)
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1086:14)

In Folder DocumentServer>Log>docserice>out (many of below log)
[ERROR] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
at Object.exports._errnoException (util.js:1020:11)
at exports._exceptionWithHostPort (util.js:1043:20)
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1086:14)

In Folder DocumentServer>Log>gc>out (just one below log)
[ERROR] nodeJS - redisClient error Error: Redis connection to localhost:6379 failed - read ECONNRESET
cyam
 
Posts: 5
Joined: Tue Jul 03, 2018 4:28 am

Re: Editor doesn't work on developer edition

Postby Maxim » Thu Jul 05, 2018 8:44 am

Hello cyam!
We recommend to install on fresh Windows Server famaly system.
Error: Redis connection to localhost:6379 failed - this is serious
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm

Re: Editor doesn't work on developer edition

Postby cyam » Fri Jul 06, 2018 3:55 am

Maxim wrote:Hello cyam!
We recommend to install on fresh Windows Server famaly system.
Error: Redis connection to localhost:6379 failed - this is serious


Thanks for your support, now its working
The problem should be I downloaded an advanced version of Erlang which doesn't support the version of rabbit mq,
maybe the link that the download page redirected by the installation guide always point to the newest version of Erlang, which might no sync with the supported version of rabbit mq redirected
cyam
 
Posts: 5
Joined: Tue Jul 03, 2018 4:28 am

Re: Editor doesn't work on developer edition

Postby Maxim » Fri Jul 06, 2018 6:30 am

Hello cyam!
Thank you for your information!
Maxim
 
Posts: 1747
Joined: Tue Oct 11, 2016 2:34 pm


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